Director, Product & Community Policy

Want to help us help others Were hiring!

GoFundMe is the worlds most powerful community for good dedicated to helping people help each other. By uniting individuals and nonprofits in one place GoFundMe makes it easy and safe for people to ask for help and support causesfor themselves and each other. Together our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for our next Director Product & Community Policy to help lead our companys approach to building and operationalizing the rules that govern community conduct behavior on the GoFundMe platform. This role will define the policies that underpin a safe inclusive and pro-social environment furthering our mission to help people help each other through compassion and generosity. You will lead how we balance expression with safety especially in a world of fast-growing video user-generated content nonhuman agents and social virality.

Reporting directly to the Chief Marketing and Corporate Affairs Officer you will sit at the center of a deeply cross-functional mandate that spans product development legal and compliance trust & safety marketing communications customer success and community engagement. This is not just about managing contentits about shaping the norms and systems that define what kind of community we believe will generate the largest prosocial marketplace in the world.

Candidates considered for this role will be located in the San Francisco Bay Area. There will be an in-office requirement of 2x a week.

The Job

• Set the behavioral rules for the platform: Define and continuously evolve our global identity expression content and community standards reflecting legal requirements cultural norms and GoFundMes values of dignity safety and trust.
• Operationalize content moderation at scale: Design enforcement frameworksboth human and machine-powered as well as community-poweredthat can rapidly fairly and transparently address content that violates our rules or puts users at risk.
• Partner with trust and safety compliance product engineering and design: Ensure product experiences embed safety and integrity by design particularly as we scale live video AI-powered sharing supporter profiles and new fundraising formats.
• Respond decisively in high-stakes environments: Lead coordinated responses to emerging crises viral content disinformation and fundraisers that spark media or regulatory attention.
• Build alignment across internal stakeholders: Work with Legal Compliance Trust & Safety Marketing Customer and Engineering to ensure consistent policy understanding and execution across the business.
• Contribute to GoFundMes public leadership on platform responsibility: Engage with external stakeholdersregulators nonprofits advocacy groups journaliststo explain and defend our approach to content governance and platform safety.
• Advance pro-social design and community norms: Help ensure our policies not only prevent harm but actively promote dignity hope and agency among organizers donors and communities.

You

• A content policy leader with 10 years in trust & safety platform integrity content moderation or product policy at a major platform marketplace or media company.
• A strategic thinker and principled decision-maker skilled in navigating nuanced questions around speech safety misinformation and abuse across global contexts.
• Deeply experienced in managing UGC and live content including video AI-generated media and real-time user interaction.
• Skilled in cross-functional execution and collaboration across product engineering legal and public affairs.
• Adept at leading through ambiguity with the judgment to balance risk reputation and mission alignment.
• Culturally fluent and globally aware with experience designing policies for international markets and diverse communities.
• Motivated by the mission of building a more compassionate internet and ensuring platform integrity at moments of real-world consequence.

Preferred

• Crisis response or geopolitical content moderation experience.
• Policy leadership during high-velocity product growth (especially video payments or AI).
• Knowledge of global content regulations (e.g. DSA Section 230 GDPR).
• Experience working with community or civil society organizations to co-develop safety practices.

Why youll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse passionate and talented team in a fast-paced forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work family planning along with generous parental leave flexible time-off policies and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning development and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity equity and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering and Gives Back programs.

We live by our core values: impatient to be great find a way earn trust every day fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race color religion ethnicity nationality or national origin sex sexual orientation gender gender identity or expression pregnancy status marital status age medical condition mental or physical disability or military or veteran status.

The total annual base salary for this full-time position is $174500 - $262000 bonus equity benefits. As this is a remote position the salary range was determined by role level and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process please contact us at .

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Learn more about GoFundMe:

Were proud to partner with an independent public charity to extend the reach and impact of our generous community while helping drive critical social change. You can learn more about activities and impact in their FY 24 annual report.

Our annual Year in Help report reflects our communitys impact in advancing our mission of helping people help each other.

For recent company news and announcements visit our Newsroom.

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