DACH Customer Success Manager

citPEAK is extending their team in Cairo with a Customer Success Manager German Account.

Tasks

• Advice and support users after they become customers.
• Proactively demonstrate possible use cases and best practices.
• Provide Technical and Product Support.
• Responsible for developing customer relationships that promote retention and loyalty with existing customers.
• Be the interface between existing customers and sales teams.

Requirements

• C1/C2 German language skills are a must.
• Salesoriented sociable and flexible personality.
• Strong PC user skills.
• Ability to learn and selfmotivation.
• Experience in phone business conversations and in attracting new customers.
• A basic understanding of software products and business processes is a plus.

Benefits

• Attractive fixed salary per month Starting from 50K EGP (Net).
• Attractive targetbased commission.
• Social and Health Insurance.
• Transportation Allowance.
• Hybrid option available.
• 2 days weekend: Saturday and Sunday.
• One fixed shift 9 hours (8 net hours 1hour break).
• Personal and professional development system.