Customer Support Agent

• Respond to inquiries from clients and communicate with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.
• Execute day-to-day operations that are related to the company s products and services including but not limited to reports, monitoring projects performance, issue tracking.
• Ensure the availability of technical infrastructure, systems, products, and services.
• Work closely with cross-function teams to build a consistent client experience and identify opportunities for new product/feature development.
• Ensure that communication flow internally and externally between different stakeholders at it s best.
• Serve as a coach and trusted advisor to valued company s clients.
• Establish, document, and communicate best practice processes and procedures for ongoing management and solves operational problems and a database that has a tracking of all operations and documents. Includes but not limited to knowledge-base, operations manual, marketing reports, process, and procedures.