Customer Success Specialist

Job Description

• Provide an exceptional, full life cycle customer experience to our users through phone, and chat support.
• Handle customer inquiries & requests completely and accurately.
• Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience.
• Resolve customer complaints and issues if possible, at the first call to meet customer satisfaction.
• Collaborate with other team members to ensure consistent and seamless services to Filkhedma customers.
• Update customer information during and after each correspondence.
• Maintain data protection and confidentiality for both staff and customers.
• Contact & constantly follow up with potential leads.
• Optimize the opportunity of each customer contact and offers excellent service.
• Build a long-term relationship with our existing customers.
• Interact with users on all communication channels.
• Inform clients by explaining procedures; answering questions; providing information.
• Research new methods to enhance the customer experience.
• Close meet sales goals in accordance with Filkhedma’s plan.
• Follow-up on unpaid new packages/PCA cleaning tickets.
• Working on CRM (Unpaid - Consumed).
• Check complaints and orders fulfillment on a daily basis.
• Check GMV and target progress.
• Check outbound sales requests.
• Handle assigned B2B accounts.
• Share daily achievements on a daily basis.

Job Requirements

• Minimum 2 year of experience in outbound telesales.
• Similar experience in selling services and products is preferred
• Experience with working on monthly targets, KPIs, and daily tasks
• Experience in CRM system or familiar system on sales
• Bachelor’s degree in relevant field.
• Top achiever
• Excellent written and oral communication skills
• Positive and proactive with a strong work ethic
• Experience in a customer-facing role
• Excellent knowledge MS-Office, especially MS Excel and Power point.

Competency Required:

• Result Oriented
• Problem Solving
• Commitment and Ownership
• Client Focus
• Communication
• Quality Focused