Customer Success Manager

Responsibilities:

• Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent
• Deeply understand customer business and technology needs; become the face of IBM to the customer
• Serve as a trusted technical expert for the customer’s cloud migration, deployment, and adoption of Hybrid Cloud & AI Growth Offerings
• Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Have handled difficult customers or situations and can demonstrate resolutions
• Willingness to take initiative and tackle things on your own
• Ability to navigate data and people to find answers
• Execute customer success plan to drive adoption post-deployment