Customer Care Agent

Job Description

• Receiving inbound calls for customer's inquiries
• Understand and respond to customer needs and issues over the phone.
• Assist, advise and provide solutions to customers
• Maintaining a professional attitude
• Comply with the work standards and processes
• Meeting set monthly KPIs.
• Work individually and as a part of a team.
• Accountability for pending cases until resolved.
• Creating CRM complaints and report any problematic issue.
• Share knowledge with colleagues and follow up with the concerned departments to close pending issues.
• Ensure a high level of customer's satisfaction

Job Requirements

• Excellent command of the English language.
• Experience in the #call_center/customer service is preferred.
• Previous experience in Medical insurance industry is a big asset
• Punctual, people-oriented and problem-solving skills
• Discipline & strict compliance with policies & procedures.
• Ability to learn, seek knowledge, and self-development.
• Strong verbal communication skills.
• Demonstrates a positive, enthusiastic, friendly attitude.
• Ability to work on a 24 hours shift basis(flexibility for #overnight shifts for #males is required)
• Proficiency in using MS Office application.