Call Center Agent (Prestige Account) - English

Job Description

• Interact with UAE elite customers to provide information in response to inquiries, ensure customer satisfaction
• Resolve customer’s potential problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
• Update client’s account data on the company website to follow up payment status, review contracted unit updates.

Job Requirements

• Graduates only.
• Fluency in English is a MUST
• At least 6 months experience as a call center representative
• Strong phone and verbal communication skills along with active listening
• Customer orientation and ability to adapt/respond to different types of characters.
• Customer focus and adaptability to different situations.
• Males & Females.
• Max Age 31.
• Location Maadi (Transportation not provided)