Call Center Agent

Job Description

• Receive inbound calls for International & Domestic Air, Hotel booking inquiries from customers
• Answer customer queries, as well as probe the customer to obtain a full understanding of what information is being requested.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Make sure that all customers issues are handled.
• Provide accurate, valid and complete information by using the right methods/tools.
• Follow up (Call and Email) with customers in case of pending/escalated issues.
• Communicate clearly and effectively with customers.

Job Requirements

• Minimum of 6 months to 1-year experience as a customer service agent in a Travel agency.
• Immediate joiners are preferable.
• Excellent communication and presentation skills characters.
• Ability to multitask, prioritize, and manage time effectively.
• Please apply only if you're a graduate.