IT Manager

This is a remote position.

• Works closely with Team Lead or Manager on researching, planning, building, testing, and implementing approved projects.
  
• Partners with Team Lead or Manager to oversee the delivery of solutions and appropriately escalates risks and issues.
  
• Performs data analysis to include the use of Epic or other technical tools to extract requirements, identify data inaccuracies, and ensure accurate processing and reporting with minimal to no supervision.
  
• Develops system design, including functional specifications and strategies, based upon the analysis of specific operational needs.
  
• Analyze operational requirements and system capabilities to propose effective solutions.
  
• Understand workflow practices and how to apply to system configuration in support of Operational/IT strategies, issues, and priorities.
  
• Performs unit, system, and integration testing per standards and documents outcomes.
  
• Work with Application Team to ensure applications are well supported and implementations are properly executed.
  
• Follow defined standards and promote best practice principles.
  
• Optimizes, maintains, and supports application/system as required.
  
• Participates effectively as a team member to achieve team goals and objectives.
  
• Participate in change control processes.
  
• Provides on-call support as required, troubleshoots, and resolves production support issues. Initiates escalation procedures. Identify potential issues and refer more complex issues to the appropriate level of support.
  
• Builds rapport and promotes teamwork by always maintaining a professional and positive attitude, working to maintain open and professional lines of communication with all end users and colleagues, and utilizing key change management principles.
  
• Attends team and department meetings.
  
• Meets application deliverables and project timelines.
  
• Produces weekly status reporting as requested.
  
• Completes timely project and data tracking with input of weekly time tracking.
  
• Performs other related duties assigned by supervisor. In an emergency, performs other duties necessary for the welfare of patients or the efficient operations of the institution.
  

Requirements

• Bachelor s degree in Healthcare Administration, Information Management, Computer Science or information technology related field preferred; (Will consider equivalent combination of formal education and experience.)
  

• Minimum three to five years build experience as a certified Epic Analyst
  
• Experience within a multi-entity, healthcare environment
  
• Prior Epic implementation experience
  
• Experience with clinical applications in either inpatient or outpatient settings
  
• Previous experience mentoring team members preferred
  

• Excellent communication and follow-up skills
  
• Possess a combination of technical, analytical, and customer service skills
  
• Ability to work independently and exercise independent judgment
  
• Critical thinking and strong problem-solving skills
  
• Manage multiple priorities
  
• Exceptional interpersonal skills necessary to be socially perceptive in accepting and relaying information, communicating policies and procedures, and interacting effectively with various personnel.
  
• Superior verbal/written English communication skills, including grammatical, editing and proofreading skills.
  
• Highly proficient with Microsoft Office applications (i.e., MS Word, Excel, Access, Office Suite, PowerPoint, Project Professional and Outlook) and web browsers
  
• Knowledge of documenting workflow design and identifying areas for improvement
  

• Epic OpTime Certification
  

Benefits

• Medical, Vision, and Dental Insurance
  
• STD, LTD, and AD&D
  
• Medical and Dependent Care FSA
  
• 401k Retirement
  
• 6 Paid Holidays and Flexible Paid Time Off
  
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