BO AMS/BICP Engineer

JOB Purpose:

we are looking for people who share our vision: to enrich life through communication. Providing professional operations & maintenance support to Telecom Operators through daily interaction with support groups.

Duties & Responsibilities:

The BICP Engineer will be responsible for operations & maintenance and publishing of business reports as per the agreed SLA.

Routine Actions:

Maintenance of BICP system to ensure up and running of the system.

On-time delivery of business reports based on the agreed SLA

• Comply to SLAs with provided solutions
  
• Provide the detailed information for the problems solved and update the tools or the shift registers.
  
• Preventive Maintenance of BICP application.
  
• Keep up the interaction with the teams working on the issues to avoid any time delays
  
• Technically support for resolving major incident. Perform Root Cause Analysis for repeating issues and escalate to provide permanent fix
  
• Track and report recurring problems or failures and provide associated consequences of problems if there is a business impact to Customer
  
• Log detailed information for the problems solved and updates in the ticketing tool and into the shift register.
  
• Provide regular updates on high priority problems in timescales agreed with the business
  
• Conducts reviews on Problem and Known Errors that have been identified and action taken to verify that all steps were completed and the objective of the process was achieved
  
• Review and assessment of technical solution for major change. Evaluate impact of change from a solutions point of view
  
• Apply approved solutions in line with agreed timeline to implement
  
• Design technical solution ,i.e. capacity monitoring, system maintenance solution to improve operation effectiveness and efficiency;
  
• Provide work wise periodic status report to BO lead / PM (weekly, monthly)
  
• Available to work on urgent situations and on call basis during emergency (including holidays)
  
• Validating and maintaining the Known Error Database (KEDB) for Billing (not limited to charging, provisioning/ configuration and mediation Components)
  
• Update and maintain data used for reporting on technical and service capabilities
  
• Provide training to new members / system users and re-training to existing users on new functionalities
  
• Quick leaner of the required technical knowledge and team player
  

Requirements

Preferred Experiences

• Bachelor Degree in ECE/Computer Science (IT) / Computer Science/ or related fields.
  
• 5 to 8 years or more experiences in same field
  
• Good knowledge on Oracle, Linux, SQL
  
• Good scripting knowledge
  
• Good ITIL Knowledge
  
• Strong analytical and problem solving skills
  
• Excellent Troubleshooting skills
  

KPI

Scheduled work success rate

Service request fulfillment rate

% Incident Resolution Meet within Target

% Problem Resolution Meet within Target

% Changes done successfully without any issues

Number of valuable knowledge contributed for KEDB

Number of security and other compliance

Customer Satisfaction