Enterprise Account Manager Retail
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About Wolt
At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.
We are looking for a Retail Development Specialist to join a senior team managing Wolts most strategic supermarket partnerships in Israel. This is not a traditional sales role it is a highly operational analytical and partner-facing position focused on driving performance improving processes and leading strategic retail partnerships end-to-end.
In this role you will manage a portfolio of 34 enterprise supermarket partners acting as the main business owner for each account. You will work closely with store teams operational stakeholders and senior HQ management to improve performance solve operational challenges and drive sustainable growth across the partnership.
- Own the end-to-end management and development of strategic enterprise supermarket accounts on Wolt.
- Analyze business and operational performance to identify growth opportunities bottlenecks and operational inefficiencies.
- Lead proactive operational improvement initiatives with field stakeholders such as pickers store managers and operations teams focusing on topics like picking times rejection reasons availability and fulfillment quality.
- Conduct trainings and onboard partners on Wolts operational tools workflows and advanced platform capabilities.
- Build and maintain strong relationships with senior stakeholders at partner headquarters including leading quarterly business reviews and strategic discussions.
- Drive commercial and marketing initiatives together with partners including campaigns assortment optimization storefront visibility and growth opportunities.
- Handle complex escalations and coordinate cross-functional problem solving including cases involving technical or operational issues.
- Conduct regular visits to supermarket branches across Israel to support operational excellence and partner success.
- Monitor KPIs and performance metrics using BI and analytics tools translating data into actionable business insights.
- 4 years of experience in Enterprise/B2B Account Management Retail Operations Customer Success Consulting or similar partner-facing operational roles.
- Proven experience managing complex enterprise accounts and working with senior stakeholders.
- Strong analytical capabilities and hands-on experience working with BI tools such as Looker Tableau Power BI or similar.
- Advanced Excel skills ability to analyze data identify trends and drive decisions independently.
- Experience leading operational improvement initiatives and managing multiple stakeholders simultaneously.
- Strong communication and presentation skills with the ability to influence both field teams and senior management.
- Highly organized proactive and comfortable working in a fast-paced environment.
- Bachelors degree in Business Administration Economics Industrial Engineering or a related field mandatory.
- Fluent in Hebrew and English.
- A unique opportunity to join one of Europes fastest-growing tech companies and shape the future of retail.
- Exposure to strategic enterprise partnerships and large-scale retail operations.
- A highly impactful role with ownership autonomy and visibility across the organization.
- Hands-on learning supportive teammates and strong growth opportunities.
- Great benefits and a collaborative work environment.
If this sounds like your next career step wed love to hear from you! We review applications on a rolling basis. The process typically includes:
- Talent Acquisition interview
- Hiring Manager interview
- Senior leadership interview
- Practical assignment
- Reference checks
Our Commitment to Diversity and Inclusion
Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.
Required Experience:
Manager
عن الشركة
Wolt is a Helsinki-based technology company with a mission to bring joy, simplicity and earnings to the neighborhoods of the world. Wolt develops a local commerce platform that connects people looking to order food, groceries, and other goods with people interested in selling and deli ... اعرض المزيد
