Senior Field Support Engineer ( PACS RIS Enterprise Imaging )
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 19 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Senior Field Support Engineer
Role Overview
The Senior Field Support Engineer is responsible for managing and supporting customers within the assigned territory by delivering remote and on-site hardware and software support as well as participating in system implementation and ongoing project activities for Agfa HealthCare solutions.
This role provides day-to-day technical service and support for Agfa and third-party systems ensuring high system availability performance and customer satisfaction. The position plays a key role in promoting Agfa service offerings while continuously improving internal systems processes and service quality.
Key Responsibilities
- Perform installation corrective and preventive maintenance for Agfa and trained OEM products
- Deliver remote and onsite technical support to ensure maximum system uptime
- Strong knowledge of healthcare integration standards (HL7 DICOM IHE)
- Apply hardware storage virtualization and system administration skills
- Diagnose troubleshoot and resolve complex hardware and software issues
- Interface with hospital IT teams system administrators end users vendors and internal support teams
- Execute system upgrades patches performance tuning and routine maintenance
- Analyze system defects and apply fixes workarounds or permanent solutions
- Manage technical escalations ensuring timely communication with customers and management
- Maintain accurate and timely service documentation and issue tracking
- Negotiate satisfactory resolutions with stakeholders at all levels (technicians radiologists physicists and management)
- Ensure compliance with Agfa quality standards best practices and technical procedures
- Meet customer requirements in line with SLA commitments
- Stay current on Agfa HealthCare products solutions and technologies
Experience
- 5 years of experience in a technical customer support role
- Proven experience supporting mission-critical IT systems
- Experience with PACS RIS and Enterprise Imaging solutions is highly preferred
Required Skills & Competencies
- Strong knowledge of:
- Networking concepts
- Operating systems (Linux & Windows)
- Databases (Oracle SQL)
- IT security principles
- Experience with Agfa solutions or comparable PACS/RIS/EI platforms
- Excellent analytical troubleshooting and problem-solving skills
- Strong verbal written and interpersonal communication skills
- Proven time management and organizational skills
- Ability to adapt to change and manage multiple priorities
- Strong customer service orientation with internal and external stakeholders
- Solid understanding of:
- Technical services operations
- Healthcare IT environments
- Product lifecycle and deployment processes
- Willingness to travel 3050% depending on business needs.
Location: Riyadh Kingdom of Saudi Arabia. Flexibity to travel in the Middle East region.
Required Experience:
Senior IC
المهارات المطلوبة
عن الشركة
Agfa develops and manufactures imaging systems and IT solutions for the printing industry and healthcare, as well as for specific industrial applications.
