Client Success Management Manager BPO

مدينة 6 أكتوبر - مصر

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 5 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

We are looking for a results-driven Manager Client Success Management to lead strategic client relationships and drive business growth. This role is critical in ensuring client satisfaction maximizing account value and aligning cross-functional teams to deliver outstanding service and measurable results.

Key Responsibilities

Build and maintain strong long-term relationships with assigned clients to maximize business value.
Act as the primary point of contact for key accounts managing complex client needs and transactions.
Collaborate closely with internal teams including Sales Design Creative Marketing Advertising Logistics and Operations to ensure seamless service delivery.
Develop and execute strategic account plans to improve client performance and outcomes.
Identify and pursue opportunities to grow existing accounts through upselling and cross-selling.
Set revenue targets and drive execution plans to achieve and exceed them.
Monitor market trends and competitor activities to proactively retain and grow clients.
Oversee accounts receivable collections in coordination with the Finance team.
Manage invoice disputes related to taxes discounts or non-contractual items.
Lead contract renewals annexes scope changes pricing adjustments and negotiations in coordination with the Governance team.
Coordinate salary adjustment negotiations related to headcount requirements with HR.

Required Skills & Competencies

Core Competencies

Forward Thinking
Business Acumen
Customer Centricity
Internal & External Networking
Team Empowerment & Development

Technical Skills

Market Research & Analysis
Performance Reporting
Financial Budgeting Processes
Commercial Awareness
Client Satisfaction Management

Qualifications

Bachelors Degree (required)
Postgraduate degree is a strong plus

Experience Requirements

Total Professional Experience: 1215 years
Management Experience: 1013 years

Language Skills

Arabic: Proficient
English: Proficient

We are looking for a results-driven Manager Client Success Management to lead strategic client relationships and drive business growth. This role is critical in ensuring client satisfaction maximizing account value and aligning cross-functional teams to deliver outstanding service and measurable re...