Client Success Management Manager BPO
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Job Location:
6th of October City - Egypt
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a results-driven Manager Client Success Management to lead strategic client relationships and drive business growth. This role is critical in ensuring client satisfaction maximizing account value and aligning cross-functional teams to deliver outstanding service and measurable results.
Key Responsibilities
- Build and maintain strong long-term relationships with assigned clients to maximize business value.
- Act as the primary point of contact for key accounts managing complex client needs and transactions.
- Collaborate closely with internal teams including Sales Design Creative Marketing Advertising Logistics and Operations to ensure seamless service delivery.
- Develop and execute strategic account plans to improve client performance and outcomes.
- Identify and pursue opportunities to grow existing accounts through upselling and cross-selling.
- Set revenue targets and drive execution plans to achieve and exceed them.
- Monitor market trends and competitor activities to proactively retain and grow clients.
- Oversee accounts receivable collections in coordination with the Finance team.
- Manage invoice disputes related to taxes discounts or non-contractual items.
- Lead contract renewals annexes scope changes pricing adjustments and negotiations in coordination with the Governance team.
- Coordinate salary adjustment negotiations related to headcount requirements with HR.
Required Skills & Competencies
Core Competencies
- Forward Thinking
- Business Acumen
- Customer Centricity
- Internal & External Networking
- Team Empowerment & Development
Technical Skills
- Market Research & Analysis
- Performance Reporting
- Financial Budgeting Processes
- Commercial Awareness
- Client Satisfaction Management
Qualifications
- Bachelors Degree (required)
- Postgraduate degree is a strong plus
Experience Requirements
- Total Professional Experience: 1215 years
- Management Experience: 1013 years
Language Skills
- Arabic: Proficient
- English: Proficient
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
