Global IT Manager

We are seeking a Global IT Manager to lead and evolve Fiverrs worldwide IT operations. This senior role oversees our global IT strategy service delivery infrastructure and support teams across multiple locations. The ideal candidate is a service-oriented highly motivated and forward-thinking technology leader who thrives in a dynamic fast-growing and IT-centric environment.

As the Global IT Manager you will act as Fiverrs primary technology focal point for all offices and remote employees ensuring exceptional IT experiences operational excellence and scalable growth. You will guide a high-performing global IT team drive cross-regional consistency and partner closely with Security Engineering Workplace and other business units to support strategic initiatives.

You will oversee all aspects of end-user services device management SaaS systems IT asset lifecycle automation compliance and global support frameworks. While this is a leadership role it remains hands-on with direct involvement in complex escalations architecture decisions and critical infrastructure improvements.

• Lead mentor and grow Fiverrs global IT team including regional IT leads support engineers and specialists.
• Own the global IT roadmap: driving standardization modernization and long-term scalability.
• Oversee global Tier 1-2 support operations and ensure world-class service levels across time zones.
• Manage the full lifecycle of end-user hardware (primarily macOS) SaaS platforms identity systems and collaboration tools.
• Define and optimize global IT processes documentation and KPIs.
• Partner with Security and Engineering teams to maintain a robust secure and compliant environment.
• Lead global technology rollouts office build-outs network upgrades and enterprise tool implementations.
• Serve as the escalation point for complex technical and operational issues.
• Champion automation simplification and system integrations to enhance efficiency (AI driven)
• Manage IT budgets vendor relationships and procurement processes.

At Fiverr we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race color religion sex sexual orientation citizenship national origin disability Veteran status or any other characteristic protected by addition Fiverr will provide accommodation to individuals with disabilities or a special need.

Requirements:

• Proven experience managing IT teams in fast-paced multi-site global organizations.
• Strong technical expertise across macOS environments SaaS ecosystems networking security and identity management.
• Demonstrated ability to design and scale global IT operations and processes.
• Excellent communication leadership and stakeholder-management skills.
• Hands-on attitude with the ability to dive deep when needed while maintaining a strategic viewpoint.

At Fiverr were not about checklists. If you dont meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it we want to hear from you.