Reservation Manager
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 5 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
We are seeking a dynamic and experienced Reservation Manager to join our team in Jeddah Saudi Arabia. As a key member of our hospitality management team you will be responsible for overseeing all reservation activities maximizing revenue and ensuring high occupancy rates while delivering exceptional customer service.
- Lead and supervise the reservations team providing training support and guidance to ensure consistent high-quality service
- Develop and implement strategies to optimize occupancy rates and revenue generation
- Collaborate with other departments to create and manage reservation policies and procedures
- Analyze market trends and competitor activities to inform pricing and promotional strategies
- Manage and maintain the propertys reservation system ensuring accuracy and efficiency
- Handle complex reservation inquiries and resolve customer issues promptly and professionally
- Generate regular reports on occupancy revenue and other key performance indicators
- Work closely with the sales and marketing teams to support promotional activities and special events
- Ensure compliance with all relevant hospitality industry regulations and company policies
- Continuously seek opportunities to improve reservation processes and enhance guest satisfaction
- Develop and maintain relationships with key corporate clients and travel agencies to drive bookings
- Implement upselling techniques to maximize room revenue and enhance guest experiences
- Conduct regular performance reviews and provide feedback to reservation team members
- Stay updated on industry trends and technological advancements in reservation systems
- Coordinate with the housekeeping department to ensure accurate room inventory management
Qualifications :
- Proven experience in hotel reservations or front office management preferably in a luxury or 5-star hotel
- Strong knowledge of reservation systems (e.g. Opera Opera Cloud PMS) and revenue management principles
- Excellent leadership and team management skills
- Exceptional customer service and communication abilities
- Demonstrated ability to optimize occupancy maximize revenue and manage room allocations efficiently
- Flexibility to work various shifts including weekends and holidays as needed
Additional Information :
Arabic language is a must
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- Multi-line Phone Systems
- إدخال البيانات
- خدمة العملاء
- Hotel Experience
- Taleo
- Hospitality Experience
- Computer Skills
- Guest Relations Experience
- إدارة العائدات
- خدمات النزلاء
- مفاوضات العقد
- Phone Etiquette
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
