Operations Manager (HR & Business Growth)

الرياض - السعودية

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت منذ أكثر من 30 يومًا

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

The Operations Manager will be the central operational leader for Ethra HR responsible for managing the daily functions of all core departmentsincluding Sales Marketing Talent Acquisition/Recruitment HR Strategy & Consulting and HR Process Outsourcing (HRPO). This is a high-impact hands-on role suited for a versatile leader who can drive process efficiency ensure service quality and critically accelerate revenue growth and market presence within the KSA market.

Key Responsibilities

1. Business Strategy & Revenue Growth (50%)

Sales & Business Development: Develop and execute the overall sales strategy to achieve ambitious revenue targets across all service lines (Recruitment Consulting HRPO).
Marketing & Branding: Oversee marketing initiatives including digital presence and content strategy to enhance Ethras brand visibility as a trusted HR partner in KSA.
Pipeline Management: Manage the end-to-end sales cycle from lead generation and qualification to proposal development and client contract negotiation.
P&L Oversight: Monitor financial performance manage operational budgets and identify cost-saving and revenue-generating opportunities.

2. Service Delivery & Quality Assurance (30%)

Recruitment & HRPO: Directly manage and mentor the service delivery teams ensuring all talent acquisition and HR Process Outsourcing mandates are executed efficiently and meet high standards of quality and client satisfaction.
Process Optimization: Standardize and streamline operational workflows for better scalability particularly in client onboarding service execution and internal reporting.
Client Relationship Management: Act as an escalation point for key clients ensuring high-value accounts are retained and expanded through excellent service delivery.

3. Team Leadership & Management (20%)

Team Performance: Establish clear goals (KPIs) for sales marketing and delivery teams conducting regular performance reviews and providing constructive feedback.
Resource Allocation: Optimize resource deployment across projects and service lines to maximize productivity and profitability.
Training & Development: Identify training needs and implement programs to upskill team members in HR best practices sales techniques and operational efficiency.

Requirements

Education: Bachelors degree in Business Administration Human Resources or a related field. MBA or relevant professional certification (e.g. PHR/SPHR CIM) is highly desirable.

Experience: 5-7 years of progressive experience with at least 2 years in a management or leadership capacity ideally within a services consulting or HR solutions environment in KSA.
Industry Knowledge: Deep understanding of the KSA market and labor law. Previous experience in HR/Recruitment services is highly preferred.
Core Competencies: Proven track record in sales/revenue growth and operational management.
Skills: Excellent team leadership strategic thinking P&L management advanced communication (Arabic and English) and project management skills.

Key Responsibilities

1. Business Strategy & Revenue Growth (50%)

Sales & Business Development: Develop and execute the overall sales strategy to achieve ambitious revenue targets across all service lines (Recruitment Consulting HRPO).
Marketing & Branding: Oversee marketing initiatives including digital presence and content strategy to enhance Ethras brand visibility as a trusted HR partner in KSA.
Pipeline Management: Manage the end-to-end sales cycle from lead generation and qualification to proposal development and client contract negotiation.
P&L Oversight: Monitor financial performance manage operational budgets and identify cost-saving and revenue-generating opportunities.

2. Service Delivery & Quality Assurance (30%)

Recruitment & HRPO: Directly manage and mentor the service delivery teams ensuring all talent acquisition and HR Process Outsourcing mandates are executed efficiently and meet high standards of quality and client satisfaction.
Process Optimization: Standardize and streamline operational workflows for better scalability particularly in client onboarding service execution and internal reporting.
Client Relationship Management: Act as an escalation point for key clients ensuring high-value accounts are retained and expanded through excellent service delivery.

3. Team Leadership & Management (20%)

Team Performance: Establish clear goals (KPIs) for sales marketing and delivery teams conducting regular performance reviews and providing constructive feedback.
Resource Allocation: Optimize resource deployment across projects and service lines to maximize productivity and profitability.
Training & Development: Identify training needs and implement programs to upskill team members in HR best practices sales techniques and operational efficiency.

Requirements

Education: Bachelors degree in Business Administration Human Resources or a related field. MBA or relevant professional certification (e.g. PHR/SPHR CIM) is highly desirable.

Experience: 5-7 years of progressive experience with at least 2 years in a management or leadership capacity ideally within a services consulting or HR solutions environment in KSA.
Industry Knowledge: Deep understanding of the KSA market and labor law. Previous experience in HR/Recruitment services is highly preferred.
Core Competencies: Proven track record in sales/revenue growth and operational management.
Skills: Excellent team leadership strategic thinking P&L management advanced communication (Arabic and English) and project management skills.