Cluster Assistant Reservations Manager Raffles & Fairmont The Red Sea (Saudi Nationality)

THE POSITION
THE INCUMBENT IN THIS POSITION IS RESPONSIBLE FOR FOLLOWING UP TO 
MATERIALIZE THE BUDGETED REVENUES OF ALL SEGMENTS. THE POSITION 
FOCUSES ON HOTELS NATIONAL AND INTERNATIONAL ACCOUNTS IN TERMS OF 
INDIVIDUAL BOOKINGS.

KEY ROLES & RESPONSIBILITIES

ENSURE ALL RESERVATION ENQUIRES ARE PROFESSIONALLY AND PROMPTLY 
HANDLED AND THAT THERE IS NO LOSS OF BUSINESS

CONDUCT TRAINING TO EXISTING AND NEW AGENTS IN THE TEAM TO MAINTAIN 
AND IMPROVE RESERVATION SELLING SKILLS

HANDLE AND RESOLVE GUEST ISSUES IN A POSITIVE MANNER SO AS TO PROTECT 
COMPANY REVENUE AND RESULT IN GUEST SATISFACTION

DEVELOP AND MAINTAIN THE DEPARTMENT SCHEDULE WHEREBY THERE IS 
APPROPRIATE COVERAGE TO HANDLE RESERVATION CALLS MINIMIZING LOSS OF 
CALLS AND ENSURING A HIGH LEVEL OF CONVERSION INTO BOOKINGS

TRACK CALLS USING STANDARD CALL CONVERSION SHEETS AND REPORT 
RESULTS DAILY WEEKLY AND MONTHLY

SET AND AMEND SELLING STRATEGIES ACROSS ALL CHANNELS AND SEGMENTS 
AS DIRECTED BY THE DIRECT REPORT AS APPLICABLE PER PROPERTY LEVEL

RUN REPORTS AS REQUIRED BY HOTEL AND COMPANY STANDARDS; ASSIST THE 
DIRECTOR OF REVENUE MANAGEMENT OR OTHER DIRECT REPORT TO MAINTAIN 
MAKE CHANGE IN THE RESERVATION/PROPERTY MANAGEMENT/REVENUE 
MANAGEMENT SYSTEM (IF APPLICABLE) AT PROPERTY LEVEL AS REQUIRED

MAINTAIN ADMINISTRATION PROCEDURES AS PER COMPANY AND HOTEL 
STANDARDS; THIS INCLUDES ALL RESERVATIONS AND REQUESTS ARE CONFIRMED 
WITH IN 24 HOURS NO SHOW CHARGES ARE VALIDATED AND SENT TO FINANCE 
FOR POSTING FILING SYSTEM IS MAINTAINED AND NEW ONES SET UP; FAX 
MACHINE IS CHECKED AND CORRESPONDENCE IS PLACED IN THE APPLICABLE 
PLACE(S)

CONDUCT ANNUAL REVIEWS RECOMMEND APPROPRIATE SUCCESSION PLAN 
FOR EMPLOYEE(S) DEVELOPMENT IN ORDER TO ENSURE THE SUSTAINABILITY OF 
THE RESERVATION DEPARTMENT; PROVIDE SUGGESTION FOR IMPROVEMENT AND 
IDENTIFY BARRIERS TO ITS SUCCESS AND WAYS TO OVERCOME THESE

MONITOR AND REPORT RESULTS OF ANY INCENTIVE PROGRAMS IN PLACE; 
RESPONSIBLE TO MAKE SURE INTEGRITY OF THE PROGRAM IS MAINTAINED AND 
THAT ALL REQUIREMENTS ARE FOLLOWED

Qualifications :

PERSONAL ATTRIBUTES
CREATIVITY STRESS MANAGEMENT SELF-DEVELOPMENT LISTENING AND ORAL 

SKILLS
ABILITY TO HANDLE MULTIPLE TASKS
ABILITY TO DELEGATE AND ORGANIZE WORK FLOW
ABILITY TO MEET DEADLINES CONSISTENTLY

LEADERSHIP SKILLS
MANAGING TRAINING AND INSTRUCTING SKILLS

QUALIFICATIONS
DEGREE/DIPLOMA IN TRAINING AND DEVELOPMENT OR HOTEL MANAGEMENT
WORKING KNOWLEDGE OF OPERA MICROSOFT OFFICE.

EXPERIENCE
MINIMUM 3 YEARS EXPERIENCE IN HOTEL OR RESORT.
LUXURY HOTEL OR RESORT BACKGROUND PREFERRED
UNDERSTANDS THE LOCAL CULTURE AND HAVE WORKED IN THE REGION

Additional Information :

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination scheduling and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

Remote Work :

No

Employment Type :

Full-time