L2 Application Administrator

Job Description:

• Provide support for business applications resolving issues escalated by the L1 support team.
• Monitor application performance and health using relevant monitoring tools.
• Troubleshoot and resolve incidents bugs and system errors in a timely manner.
• Perform routine application maintenance tasks (e.g. patching configuration updates service restarts).
• Collaborate with vendors and infrastructure teams to resolve recurring or high-impact issues.
• Maintain documentation for application configurations standard operating procedures and support processes.
• Participate in change management and deployment activities including testing and validation.
• Support users by answering queries providing workarounds and ensuring minimal disruption.
• Analyze logs and performance data to proactively identify potential issues.
• Support disaster recovery and backup operations for applications under management.

Required Skills and Qualifications:

• Bachelors degree in Computer Science Information Systems or related field.
• 25 years of experience in application administration or technical support.
• Proficiency with Windows and/or Linux operating systems.
• Experience working with databases (SQL Server Oracle PostgreSQL etc.).
• Familiarity with application servers (e.g. Apache Tomcat WebLogic IIS).
• Understanding of ITIL processes (incident problem change management).
• Strong analytical and problem-solving skills.
• Good communication skills and ability to work in cross-functional teams.

Preferred Qualifications:

• Experience with monitoring tools (e.g. Dynatrace Splunk Nagios).
• Knowledge of cloud environments (AWS Azure) and SaaS applications.
• Experience with ticketing systems like ServiceNow JIRA or BMC Remedy.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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