HR Manager - BPO Industry
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Position Overview
The HR Manager will lead the Human Resources function for a single Strategic Business Unit (SBU) within a fast-paced BPO environment overseeing both strategic and operational HR activities. This role is 75% strategic focusing on talent management organizational development and HR strategy implementation with 25% dedicated to operational support. The HR Manager will act as a key business partner to leadership ensuring HR initiatives drive employee engagement performance and compliance.
Key Responsibilities
Strategic HR Leadership
- Partner with the SBU CEO and Group HR Director to design and execute the HR strategy aligned with business objectives.
- Develop and implement workforce planning succession planning and talent management programs.
- Drive organizational culture engagement and change management initiatives.
- Lead HR projects and transformation initiatives ensuring measurable impact.
Talent Acquisition & Development
- Oversee recruitment strategy to attract top talent in the BPO/service sector.
- Ensure robust onboarding and orientation programs to enhance retention.
- Implement performance management frameworks including KPIs competencies and career development plans.
- Identify training needs and develop learning and development plans in coordination with the Group HR function.
Employee Relations & Compliance
- Serve as the primary point of contact for employee relations guiding conflict resolution and disciplinary matters.
- Ensure compliance with Egyptian labor law and internal policies.
- Implement HR policies and procedures while ensuring consistent application across the SBU.
Compensation & Benefits
- Lead the design implementation and continuous improvement of C&B programs to attract motivate and retain talent.
- Conduct salary benchmarking and market analysis to ensure competitive positioning within the BPO/service industry.
- Oversee the annual salary review process bonus schemes and incentive programs.
- Develop and manage non-monetary reward programs including recognition initiatives.
- Ensure compliance with compensation and benefits policies and recommend adjustments as needed.
- Monitor payroll accuracy reconcile discrepancies and coordinate with finance to ensure timely payments.
HR Operations
- Oversee HRIS data accuracy personnel records and reporting.
- Supervise the HR Generalist and ensure efficient day-to-day HR operations.
- Prepare HR metrics and dashboards for management review.
Qualifications
- Education: MBA (Human Resources or Business Administration preferred).
- Experience: Minimum 4 years as an HR Manager in the service industry (BPO preferred) based in Egypt.
- Technical Skills: Strong knowledge of all HR functions HRIS systems and AI tools.
- Soft Skills: Proven leadership high communication skills problem-solving abilities strategic thinking and adaptability.
- Language: Excellent command of English and Arabic (written and spoken).
Other Requirements
- Work Location: Cairo (Hybrid US Shift)
- Travel: Up to 10% (International)
- Salary: Competitive
نوع التوظيف
دوام كامل
