Head, Service Support
نُشرت في :
06-08-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Responsibilities:
- Lead and manage branch operations to ensure efficient accurate and cost-effective service delivery.
- Maintain high customer service standards addressing enquiries and complaints promptly.
- Drive financial growth through cross-selling revenue collection and achievement of sales targets.
- Oversee cash operations including LCY & FCY transactions clearing processes and ATM management.
- Ensure compliance with internal controls AML/KYC procedures and operational risk management tools.
- Manage branch assets implement cost control measures and maintain security protocols.
- Train motivate and appraise staff performance fostering a productive work environment.
- Serve as the main strong room vault custodian and manage cash holding limits.
- Continuously update management on staff and client feedback providing recommendations for growth.
Qualifications :
- Bachelors degree in Business Administration Information Technology or related field
- Minimum 7-10 years of experience in service support or related field with a proven track record in leadership roles
- Strong leadership and management skills with the ability to motivate and develop teams
- Excellent communication and interpersonal skills with the ability to interact effectively with all levels of the organization
- Advanced problem-solving and decision-making abilities
- Customer-focused mindset with a commitment to delivering exceptional service
- Proficiency in service management software and tools
- In-depth knowledge of IT service management frameworks such as ITIL (certification preferred)
- Experience in implementing and improving service support processes
- Strong understanding of IT infrastructure and service delivery concepts
- Knowledge of industry best practices in service support
- Ability to work effectively in a fast-paced dynamic environment
- Willingness to travel within Tanzania as required
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Making Decisions
- Producing Output
- Providing Insights
- Showing Composure
- Understanding People
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Client Knowledge
- Processing
- Product Knowledge (Consumer Banking)
Remote Work :
No
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
