Managed Services Support Professional- SharePoint

Business Overview:

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia founded in 1993.

As a fully Saudi-owned company we have established ourselves from a startup business to a market leader offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains including Microsoft AWS ManageEngine and Zoho Solutions ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience Alnafitha IT has successfully completed more than 4000 projects serving over 3000 satisfied customers and collaborating with 65 partners.

Our commitment to excellence is evident in our customer-centric approach which emphasizes engagement collaboration and a relentless pursuit of quality in every interaction.

Our vision is to be the Kingdoms most customer-centric provider for digital transformation and consultation fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT we believe in empowering our employees and nurturing their growth which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients expectations.

Job Summary/Objective
The Managed Services Engineer SharePoint Professional is responsible for administering maintaining and enhancing SharePoint environments to ensure optimal performance data integrity and user collaboration. The role combines SharePoint server management SQL backend administration security compliance and user support acting as a key technical resource across implementation configuration and continuous improvement of SharePoint services.

Key Responsibilities:

Installation & Configuration

Install and configure SharePoint farms and SQL servers to establish stable and secure collaboration environments.

Document SharePoint configurations and provide hands-on knowledge transfer to system admins to ensure operational continuity and knowledge retention.

Define and provide requirements for networking and security setup to align infrastructure with SharePoint s technical and compliance needs.

Administration & Support

Administer SharePoint servers in testing and production environments to maintain uptime ensure performance and support agile development cycles.

Monitor and manage SharePoint content structure site hierarchies navigation and storage quotas to support scalable content organization and maintain optimal performance.

Conduct updates and routine checks on SharePoint farms and SQL backend systems to ensure operational health and system resilience.

Support OneDrive for Business sync issues and user access problems to improve user productivity and reduce support escalations.

Analyze SharePoint logs and troubleshoot issues across environments to detect and resolve errors proactively.

Implementation & Governance

Implement SharePoint solutions (WSPs) and assist development team in deployment from dev to production to ensure smooth release cycles and maintain application integrity.

Test and implement new SharePoint features on-premises to explore capabilities validate enhancements and improve functionality.

Allocate storage dynamically and handle quota limits proactively to prevent service interruptions and support growth.

Identify and report governance violations using DLP and IRM to enforce data protection policies and compliance standards.

Support SharePoint farm hardening and follow security best practices to minimize risks and ensure secure collaboration environments.

Documentation & Knowledge Transfer

Maintain and update technical/user documentation and manuals to support training adoption and accurate issue resolution.

Transfer knowledge and provide mentoring to IT team to build internal capabilities and reduce support dependencies.

Infrastructure & Risk Management

Manage IMO applications and servers at the infrastructure level to ensure stable compliant and efficient backend systems.

Collaborate with cybersecurity teams to remediate risks and vulnerabilities to maintain system integrity and comply with internal/external audit standards.

Plan and execute system upgrades with rollback and risk mitigation procedures to improve performance with minimal disruption.

Consultation & Project Coordination

Advise on best practices and align solutions with IMO restriction policies to ensure technical decisions meet organizational standards.

Coordinate and follow up with vendors and project stakeholders to align deliverables with timelines and ensure successful implementation.

Requirements

Qualifications:

• Education: Bachelor s degree in Computer Science Information Systems or a related field.
  
• Experience: 6-10 years of experience in managing SharePoint environments
  
• Solid experience with:
  
• SharePoint Server and Farm Administration
  
• SQL Server installation and database management
  
• Microsoft OneDrive DLP IRM and SharePoint Governance
  
• PowerShell scripting and SharePoint logs troubleshooting
  
• Strong understanding of security hardening practices and infrastructure configuration.
  
• Microsoft Certified: SharePoint Administrator Associate
  
• ITIL Foundation or equivalent in service management
  
• Familiarity with hybrid SharePoint (on-prem & online) configurations
  
• Experience with workflow engines (e.g. Power Automate Nintex)
  
  

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION:

Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race color creed national origin ancestry religion age citizenship sex marital or veteran status disability or handicap sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ and advance in employment qualified women minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities in accordance with the Saudi and Egyptian employment laws