CNX Bulgaria. Customer Support

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: German Customer Support Specialist B2C

Location: Bulgaria On-Site (opportunity for hybrid after 6 months based on performance)
Working Hours: Monday to Friday 09:00 to 21:00 (8 hour shifts)
Languages: German C1 English B1/B2

Who We Are:
We are seeking a German-speaking Customer Support Specialist to join our dynamic B2C team in Bulgaria. You will handle customer inquiries via email and phone providing excellent support and ensuring a smooth experience for our clients.

What Youll Do:

Respond to customer inquiries via email and phone.
Provide guidance and solutions related to products and services.
Maintain accurate records of customer interactions.
Collaborate with your team to continuously improve the customer experience.

What Were Looking For:

German C1 and English B1/B2.
Positive attitude and strong communication skills.
Ability to work on-site in Bulgaria (EU residency card or refugee card required; work permits and blue cards are not accepted).

Salary & Benefits:

Base Salary: 3895 BGN gross/month
Monthly Allowances: 50 BGN net for transport/internet
Additional Benefits:
- Night work pay (if applicable)
- Bonus for important life events (marriage birth/adoption university graduation): 500 BGN
- Health and dental insurance
- Life insurance
- Multisport Card (co-financed by employer)
- Discounts on various goods and services

Relocation Support:

Reimbursement of travel expenses up to 490 BGN after 6 months from start date (upon submission of travel documents)
Salary advance of 1056 BGN net upon employee request (processed within 5 working days)
Temporary hotel accommodation booked upon arrival confirmation (employee responsible if plans change without notice)

Extra Perks:

Opportunity to move to a hybrid working model after 6 months based on performance.
Gain valuable experience in a fast-growing B2C environment.

Ready to Join Us
If you are a German speaker looking for a rewarding customer support role in Bulgaria apply today and take the next step in your career!

Job Title: German Customer Support Specialist B2C Location: Bulgaria On-Site (opportunity for hybrid after 6 months based on performance) Working Hours: Monday to Friday 09:00 to 21:00 (8 hour shifts) Languages: German C1 English B1/B2 Who We Are: We are seeking a German-speaking Customer Suppo...