Facility Coordinator

Key Responsibilities

Soft Services Management

• Coordinate and oversee soft services delivery across assigned locations

• Monitor service provider performance to ensure compliance with service level agreements

• Conduct regular site inspections to maintain quality standards

• Coordinate regular maintenance activities with service providers

Site Operations

• Ensure issues highlighted through site inspections or customer complaints are resolved in a timely manner

• Manage all the requests on the Facilities helpdesk and liaise with the ES team & service providers

• Handle/Assist with incoming and outgoing mail enquiries according to the existing procedures

• Keep accurate and update records of seating plan

• Process and control purchase orders invoices and work orders

• Support the completion of reports and documentation to meet required deadlines

Administrative Support

• Support Regional Facilities Manager with administrative tasks as

• Prepare regular reports on facilities operations and performance

• Maintain accurate records of all facilities related activities

• Track and report on consumable usage and inventory levels

Customer Service

• Deliver excellent customer service to meet client expectations

• Build and develop effective relationships with customers at all levels

HSE Security & Quality

• Demonstrate permanent high level of security awareness knowledge of emergency evacuation procedures as well as general Health & Safety

• Issuing of ID and access badges for new hires/vendors/visitors and maintaining record of same

• Monitor and maintain office and badge consumables in line within agreed stock levels

• Carry out site induction for new starters act as the first line of support for any concerns raised as a result of online DSE assessment

• Understand & actively support the Quality Management program

Qualifications

• Previous experience managing or working in facilities management is ideally in office environments

• Experience with soft services coordination

• Demonstrated track record of successfully managing service providers

• Experience with facilities helpdesk systems preferred