Application Specialist
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
1- Provide technical training to customer laboratories and provide support to the customer during the evaluation and implementation process.
2- Responsible for learning platforms processes and expectations which includes: developing proficiency and expertise of systems/platforms; learning implementation practices; learning how to determine customer needs
3- Meet customer needs based on an individualized assessment of the customer s personnel organizational structure workflow and maximization of equipment capabilities which may include: equipment applications systems and IT solutions.
4- Will serve as the liaison and technical expert with customers on consultative administrative and technical matters. Reviews analyzes and resolves routine customer questions and problems; refers complex or escalated issues to higher levels. Acts as an advisor on customer issues and drives efficiencies and optimization for the customer through independent analysis and problem solving.
5- Takes responsibility for providing technical consultation to the commercial team in pre-sale activities with customers for complex solutions as directed. Working alone or with a higher level employee; Solution implementation includes: verification calibration and/or evaluation of equipment applications and/or systems. Performs upgrades or patches and support as required.
6- Supports commercial activities by promoting business solutions and identifying opportunities for new system consumables (i.e. reagents primary antibodies bio-markers software); identifies opportunities for competitive system consolidation or replacements.
7- Establishes and maintains a positive working relationship with customers and colleagues. Promotes brand leadership in the diagnostic market.
8- Develops and maintains knowledge of assigned solutions and technologies. Assigned solutions includes but not limited to a variety of solutions and configurations (clinical chemistry immunology molecular tissue life science & IT solutions)
9- Documents and processes all service and customer account related reports per policy. Maintains contact with internal technical support areas and management per policy.
Requirements
1- Bachelor s degree in Medical Technology Clinical Laboratory Sciences Chemistry Biology Biochemistry Molecular Biology
2- Minimum of 2 experience is a must in FAS or similar role in Molecular laboratory Field
نوع التوظيف
دوام كامل
