Application Specialist
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Job Description
1- Provide technical training to customer laboratories and provide support to the customer during the evaluation and implementation process.
2- Responsible for learning platforms processes and expectations which includes: developing proficiency and expertise of systems/platforms; learning implementation practices; learning how to determine customer needs
3- Meet customer needs based on an individualized assessment of the customer s personnel organizational structure workflow and maximization of equipment capabilities which may include: equipment applications systems and IT solutions.
4- Will serve as the liaison and technical expert with customers on consultative administrative and technical matters. Reviews analyzes and resolves routine customer questions and problems; refers complex or escalated issues to higher levels. Acts as an advisor on customer issues and drives efficiencies and optimization for the customer through independent analysis and problem solving.
5- Takes responsibility for providing technical consultation to the commercial team in pre-sale activities with customers for complex solutions as directed. Working alone or with a higher level employee; Solution implementation includes: verification calibration and/or evaluation of equipment applications and/or systems. Performs upgrades or patches and support as required.
6- Supports commercial activities by promoting business solutions and identifying opportunities for new system consumables (i.e. reagents primary antibodies bio-markers software); identifies opportunities for competitive system consolidation or replacements.
7- Establishes and maintains a positive working relationship with customers and colleagues. Promotes brand leadership in the diagnostic market.
8- Develops and maintains knowledge of assigned solutions and technologies. Assigned solutions includes but not limited to a variety of solutions and configurations (clinical chemistry immunology molecular tissue life science & IT solutions)
9- Documents and processes all service and customer account related reports per policy. Maintains contact with internal technical support areas and management per policy.
Requirements
1- Bachelor s degree in Medical Technology Clinical Laboratory Sciences Chemistry Biology Biochemistry Molecular Biology
2- Minimum of 2 experience is a must in FAS or similar role in Molecular laboratory Field
Employment Type
Full Time
