Night Manager
نُشرت في :
16-06-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
We are seeking a detail-oriented and customer-focused Night Manager to join our team in Baghdad Iraq. As a Night Manager you will play a crucial role in ensuring smooth operations and exceptional guest experiences during night hours at our establishment.
- Direct and co-ordinate various services related to night operations as required.
- Ensures prompt courteous and accurate service to all guests to maximize customer satisfaction to exceed TrustYou targets.
- Assure safety and security of the guests visitors employees and protects the property by working closely with hotels security personnel.
- Maintain an awareness of guest profile through the Opera guest profile system.
- Prepare and send night reports on time HODs and & GM ensure accurate and detailed Hotel and Residences duty log as well as any incident that may accrue overnight shift.
- Ensures adherence to company and hotel policies by all departmental employees.
- Ensures an effective handover of nights activities to the FOM.
- Ensure working closely with the Night Auditor changing PMS business date on time and resolve all pending issues and errors before changing business date.
- Ensure panic report is printed and filed every 2 hours (or at least twice a shift).
- Check the no-shows and ensure all no-shows are guaranteed and chargeable.
- Pre-assign rooms for early arrival for the next day coordinate with Housekeeping to ensure rooms are ready on arrivals.
- Establish promote and maintain good public relations while meeting or exceeding guest expectations
- Call General Manager and concerned HODs without delay for any fire bomb threat burglary or death that has occurred on the premises.
- Calls Hotel Doctor Security in case of guest accident and reported according.
- Handle all employees accident as per hotel policy.
- Ensures hotels employees grooming & appearance standards are met.
- Handles government officials press etc. during the night and report it accordingly.
- Familiarity with all Front Desk and Cashiering functions.
- Handles turn-away guests. (book out)
- Open stores in case of emergencies.
- Authorize payments in case of emergencies.
Qualifications :
- Minimum of 2-3 years of experience in a leadership role within the hospitality industry preferably in night operations
- Proven track record of delivering exceptional customer service and managing guest relations
- Strong leadership skills with the ability to motivate and guide a team effectively
- Excellent problem-solving abilities and decision-making skills especially under pressure
- Proficiency in hotel management software systems (e.g. Opera PMS)
- Advanced computer skills including proficiency in Microsoft Office Suite
- Fluency in English; knowledge of Arabic or other languages is a plus
Remote Work :
No
Employment Type :
Full-time
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
