Night Manager
Posted on :
16-06-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a detail-oriented and customer-focused Night Manager to join our team in Baghdad Iraq. As a Night Manager you will play a crucial role in ensuring smooth operations and exceptional guest experiences during night hours at our establishment.
- Direct and co-ordinate various services related to night operations as required.
- Ensures prompt courteous and accurate service to all guests to maximize customer satisfaction to exceed TrustYou targets.
- Assure safety and security of the guests visitors employees and protects the property by working closely with hotels security personnel.
- Maintain an awareness of guest profile through the Opera guest profile system.
- Prepare and send night reports on time HODs and & GM ensure accurate and detailed Hotel and Residences duty log as well as any incident that may accrue overnight shift.
- Ensures adherence to company and hotel policies by all departmental employees.
- Ensures an effective handover of nights activities to the FOM.
- Ensure working closely with the Night Auditor changing PMS business date on time and resolve all pending issues and errors before changing business date.
- Ensure panic report is printed and filed every 2 hours (or at least twice a shift).
- Check the no-shows and ensure all no-shows are guaranteed and chargeable.
- Pre-assign rooms for early arrival for the next day coordinate with Housekeeping to ensure rooms are ready on arrivals.
- Establish promote and maintain good public relations while meeting or exceeding guest expectations
- Call General Manager and concerned HODs without delay for any fire bomb threat burglary or death that has occurred on the premises.
- Calls Hotel Doctor Security in case of guest accident and reported according.
- Handle all employees accident as per hotel policy.
- Ensures hotels employees grooming & appearance standards are met.
- Handles government officials press etc. during the night and report it accordingly.
- Familiarity with all Front Desk and Cashiering functions.
- Handles turn-away guests. (book out)
- Open stores in case of emergencies.
- Authorize payments in case of emergencies.
Qualifications :
- Minimum of 2-3 years of experience in a leadership role within the hospitality industry preferably in night operations
- Proven track record of delivering exceptional customer service and managing guest relations
- Strong leadership skills with the ability to motivate and guide a team effectively
- Excellent problem-solving abilities and decision-making skills especially under pressure
- Proficiency in hotel management software systems (e.g. Opera PMS)
- Advanced computer skills including proficiency in Microsoft Office Suite
- Fluency in English; knowledge of Arabic or other languages is a plus
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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