Team Leader, Customer Service
نُشرت في :
27-05-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
We are seeking a dynamic and customer-focused Team Leader Customer Service at our Geita branch. As a Team Leader you will play a crucial role in guiding and motivating our customer service team to deliver exceptional support to our valued clients.
- Lead and supervise a customer service consultant(s) ensuring high-quality service delivery and customer satisfaction
- Develop and implement customer service strategies and processes to enhance overall performance
- Monitor team performance provide constructive feedback and conduct regular coaching sessions
- Handle escalated customer issues and complaints finding effective solutions
- Collaborate with other departments to address customer concerns and improve service quality
- Analyze customer service metrics and prepare reports for upper management
- Identify training needs and organize skill development programs for team members
- Ensure adherence to bank policies procedures and service standards
- Foster a positive and motivating work environment that promotes teamwork and continuous improvement.
- Identify cross selling and migration opportunities and sell solutions proactively
- Open personal accounts according to laid-down instructions paying particular attention to KYC requirements.
- Lead the service team in meeting their leads targets against budget (i.e. provide product knowledge coach to develop selling skills)
- Support bank sales activations as required.
Qualifications :
- 3-5 years of customer service experience with 1-2 years in a leadership or supervisory role
- Strong leadership and team management skills with the ability to motivate and inspire others
- Excellent communication and interpersonal skills both verbal and written
- Proven problem-solving abilities and decisive decision-making skills
- Proficiency in customer service software and CRM systems
- Strong time management and organizational skills
- Customer-focused mindset with a deep understanding of customer service best practices
- Bachelors degree in Business Administration Communications or related field (preferred)
- Customer service certifications are a plus
- Ability to work in a fast-paced environment and adapt to changing priorities
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Directing People
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Making Decisions
- Producing Output
- Providing Insights
- Understanding People
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
- Sales and Lead conversion (Consumer Banking)
Remote Work :
No
Employment Type :
Full-time
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
