Guest Relations Agent
نُشرت في :
16-05-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
- Execute the daily functions of arrival and departure for guests in a manner keeping with the Brand Standards.
- Adheres to and executes all job task checklist points.
- Perform registration process by obtaining data from guest and by observing the established guidelines.
- Serve welcome drinks and towels to guests.
- Lobby Management: areas to be well maintained neat and organized.
- Queue Management: ensures flawless communication when guests await to be assisted by another team member.
- Review all Group Resumes VIP reports daily business reports.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag while working.
- Comply at all times with Brand standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
- Cash handling and credit processing as required to include Gift Card redemption.
- Resolve guest complaints or otherwise follow up with manager.
- Review room queue and work with Housekeeping to expedite turnover.
- Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
- Post applicable charges for late checkouts requests.
- Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.
- Ensure proper handling and documentation of guests valuables being secured in hotel safe deposit box.
- Drive and champion ALL loyalty program.
- Be familiar with hotel services and promotions and promote them.
- Take and deliver accurate and timely guest messages.
- Respond to queries positively.
- Follow department policies procedures and service standards including all safety policies.
- Other tasks as assigned.
Qualifications :
- Passion for guest service
- Excellent written and verbal communication interpersonal and leadership skills.
- Highly organized resultsoriented with the ability to be flexible and work well under pressure.
- Degree or Diploma in Hospitality Management is an asset.
- Fluency in English and Arabic
- Minimum of 1 year previous Hotel experience is an asset.
- Must have the ability to handle a multitude of tasks and Guest requests.
- Knowledge of Opera or Opera Cloud Property Management System an asset.
- Computer proficiency in a Windows environment (Word Excel PowerPoint).
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
