Level 1 Technical Support Specialist
نُشرت في :
16-05-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
What youll do
We are seeking a proactive and reliable First Level Product & Technical Support Specialist to join our global support team in Tunis.
In this role you will provide initial triage and resolution for client inquiries related to our regulatory reporting software supporting North American clients during their business hours.
This role requires a combination of functional knowledge and technical troubleshooting skills supporting both the business use of our solutions and the underlying application behavior.
You will work closely with internal teams across time zones to escalate and follow through on more complex cases.
A mindset comfortable working with both business and IT stakeholders is essential.
Key Responsibilities
ClientFacing Product & Technical Support
Process& Knowledge Sharing
In this role you will provide initial triage and resolution for client inquiries related to our regulatory reporting software supporting North American clients during their business hours.
This role requires a combination of functional knowledge and technical troubleshooting skills supporting both the business use of our solutions and the underlying application behavior.
You will work closely with internal teams across time zones to escalate and follow through on more complex cases.
A mindset comfortable working with both business and IT stakeholders is essential.
Key Responsibilities
ClientFacing Product & Technical Support
- Provide firstlevel support for our regulatory reporting products by resolving client inquiries related to business rules configurations and report outputs.
- Troubleshoot issues involving data discrepancies reporting logic and system behavior using internal tools configuration review and log analysis.
- Collaborate with internal technical and product teams to escalate more complex functional or technical issues as needed.
- Guide clients through issue resolution while ensuring clear structured communication and high service quality.
- Act as the first point of contact for incoming support requests via the ticketing system.
- Collect relevant background and technical context to enable efficient problem solving.
- Escalate issues with sufficient detail to secondlevel support or specialist teams.
- Track escalations and follow up to ensuretimelyresolution and client communication.
- Identifyrecurring issues or patterns and communicate them to product and support leads.
Process& Knowledge Sharing
- Contribute to internal knowledge base and support documentation.
- Share insights and suggestions to improve support workflows and tools.
- Participate in shift handovers andmaintainclear communication with global support peers.
Why we should decide on you
- 12 years of experience in software support client service or a helpdesk role (ideally in SaaS or financial/regulatory software).
- Understanding of financial or regulatory reporting workflows is a strong asset.
- Familiarity with basic technical troubleshooting (e.g.reviewing logs user access configurations).
- Exposure to tools such as ticketing systems (Zendesk Jira) monitoring/logging platforms or databases (e.g.Oracle SQL Server).
- Familiarity with Javabased applications and cloud frameworks (e.g.AWS Kubernetes) is a strong plus.
- Strong verbal and written communication skills in English.
- Ability to work independently during shift hours and collaborate across remote teams.
- Willingness to work a shift schedule aligned to North America (evening/night hours in Tunis).
Key Attributes
- Interest in supporting both business and IT stakeholders with an appreciation for regulatory domain challenges.
- Strong customer service mindset with a professional and patient approach.
- Structured problemsolving skills and a keen attention to detail.
- Eagerto learn new systems processes and regulatory concepts.
- Reliable team player who thrives in a distributed fastpaced environment.
Why you should decide on us
Lets grow together join a market leading Saas company our agile character and culture of innovation enables you to design our future.
To get a first impression we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Recognizing the benefits of working in diverse teams we are committed to equal employment opportunities regardless of gender age nationality ethnic or social origin disability and sexual identity.
Are you interested Apply now!
Role ID CS202522
- We provide you with the opportunity to take on responsibility and participate in international projects.
- In addition to our buddyprogram we offer numerous individual and wideranging training opportunities during which you can explore technical and functional areas.
- Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
- We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels.
To get a first impression we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Recognizing the benefits of working in diverse teams we are committed to equal employment opportunities regardless of gender age nationality ethnic or social origin disability and sexual identity.
Are you interested Apply now!
Role ID CS202522
About us
Regnology is a leading technology firm on a mission to bring safety and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 7000 financial institutions 30 regulators and 20 tax authorities as clients were uniquely positioned to bring greater data quality efficiency and cost savings to all market participants. With over 900 employees in 12 countries and a unified data ingestion model powering our work our clients can quickly implement and derive value from our solutions and easily keep pace with ongoing regulatory changes. For more information visit
Want to know more about Regnology Find our news and business events on LinkedIn: to know more about life and people at Regnology Check out our Instagram page: Experience:
Unclear Seniority
نوع التوظيف
دوام كامل
المهارات المطلوبة
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