Program Manager ACES, AMZL Field

The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders no matter how large or small are delivered as quickly accurately and cost effectively as possible.

To continue to drive process excellence within our transportation network (Last mile and middle mile businesses) we are currently looking for a continuous improvement manager which we call it internally (ACES Manager).
As an ACES (Amazon Customer Excellence Systems) Manager you will drive productivity and cost optimization programs in EG MM/LM operations. As a member of the ACES team itself you will contribute to the optimization of the delivery stations operations providing station with sufficient knowledge and appropriate tools to improve performance.

Your goal is to lead transportation network (MM/LM) productivity agenda by solving complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.

Key job responsibilities
As firsthand contact for station management regarding process improvements and benchmarking you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of continuously improving the logistics and delivery success through set of on road performance metrics . You will set up actions plans and execute them to drive current performance to benchmark rates.
In this position you are a key driver for successful order execution thus positively influence our customer satisfaction.
Contribute to manage OTR (on the road) performance mainly productivity metrics like SPR DPPH etc. through PDCA approach and other lean tools.

Contribute to deployment of Process Standards and upgrades within the delivery station partnering with station management and several stakeholders

Support development and continuous piloting of process improvements and ongoing benchmarking initiatives.

Leading Last mile & middle mile optimization projects aiming at reducing cost per shipment.

Contribute to audit initiatives and support resultsdriven action planning.

Lead and design process governance for Delivery associates working hours and head room utilization.

During peak time you will have the responsibility for peak productivity target setting enabling tech changes to support successful peak implementation and coown sites readiness for peak operations.


This role will be based in the delivery stations. You are willing to work in nontraditional shift patterns which include nights.


We are open to hiring candidates to work out of Cairo EG.

3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Bachelors degree
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements

3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules

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