Field Trainer - Elevators & Escalators

Did you know KONE moves over one billion people every day We employ over 57000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry it is our mission to improve the flow of urban life.

KONE Morocco is seeking a dedicated field trainer based in Casablanca to design and deliver training programs on KONE methods for new and existing field operatives while proactively preparing them for upcoming product and service changes that affect methods and tools. The field trainer collaborates with business stakeholders supervisors and troubleshooters to identify competence development needs and develop and localize technical training for diverse target groups. This role ensures field operatives achieve KONEs safety and quality standards meet customer expectations and reach productivity targets driving operational excellence and customer satisfaction across Morocco.

What will you do

• Proactively trains and coaches field operatives at the Training Centre and onsite to enhance technical skills.
• Delivers tailored training to nontechnical staff enabling them to understand technical concepts relevant to their roles.
• Develops and implements monthly training plans to meet operational needs.
• Adapts global training materials to local requirements including translation and proofreading for relevance and clarity
• Effectively communicates updates to codes methods products and training materials to field operatives and parttime Field Trainers ensuring alignment with KONE standards.
• Collaborates on competence development surveys and assessments to identify training needs.
• Actively supports new employee onboarding site inspections and audits to ensure skill alignment and compliance.
• Exemplifies a safetyfirst and serviceoriented mindset serving as a role model for field operatives.
• Assists the Safety Manager in investigating incidents and severe near misses to enhance safety protocols.
• Identifies and corrects risky methods during operations taking immediate action to mitigate risks.
• Conducts and evaluates safety and method passport assessments to ensure adherence to KONE standards.

Are you the one

• Qualification in either electrical or mechanical engineering.
• Min 3 years experience in the elevator and escalator industry is a must.
• Assessor certification and experience with trade testing will be advantageous.
• Willing to travel is a must.
• Highly motivated goaloriented diligent organized selfstarter with an orientation towards a high level of customer service.
• Ability to work together as a team and promote a harmonious environment.
• Have a safety and customer service mindset.
• Excellent English communication presentation and negotiation skills.

What do we offer

• Great dynamic team promoting a collaborative environment
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• Engaging job with a position description and clear targets
• Regular feedback through performance discussions
• Opportunities for individual development
• Mentoring and coaching programs
• Flexibility trust and respect
• Valuebased culture behavior and ethics
• Sustainability and innovation
• Working for a successful organization

Shortlisted candidates will be invited to complete an automated video interview. Please keep checking your emails for the link which can sometimes land in the spam folder.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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