Field Technician
Field Technician
Posted on :
25-07-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 45500 - 52000
Vacancy
1 Vacancy
Posted on :
25-07-2025
Job Description
Job Title: Field Technician
Company:Virtual Technologies Group (VTG)
Location: Maumee OH
Reports To: Director Managed Services
Department: Managed Services
Travel: Up to 50%
Position Type:Full-Time
Employee Type: FTE
Compensation Range: $45500 - $52000
Company Overview:
Virtual Technologies Group is a leading innovator in the technology sector specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency productivity and connectivity. With a team of highly skilled professionals we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence innovation and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group we are dedicated to shaping the future of technology and making a positive impact on the world.
Position Overview
The Technician role is responsible for maintaining a high level of customer satisfaction with our clients end-users through performing tasks that will solve technical problems. The ideal Technician should have drive and passion to learn and be proud of the work they perform. They should be professional presentable and employ active listening skills when engaging with users. There is travel required.
Day-To-Day Duties and Responsibilities
Minimum Qualifications
Preferred Qualifications
Certifications
Technical Skills
Client-Facing Skills
Why Join Us
At Virtual Technologies Group we provide more than just IT solutionswe offer a dynamic environment where you can learn grow and expand your skillset. As a leading managed services cybersecurity and IT consulting firm we support a diverse range of customers giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.
Join a team that values innovation collaboration and professional development. Whether youre looking to sharpen your technical expertise work with cutting-edge technology or make a real impact were committed to helping you build a rewarding career.
Benefits Overview:
VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans dental insurance vision insurance health savings accounts (HSA) flexible spending accounts (FSA) life insurance short and long-term disability insurance paid time off and holidays and a 401(k) with employer match.
EEO Statement:(Standard)
VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other legally protected status.
We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications merit and business needs. If you require reasonable accommodation during the application or interview process please contact emailprotected.
Company:Virtual Technologies Group (VTG)
Location: Maumee OH
Reports To: Director Managed Services
Department: Managed Services
Travel: Up to 50%
Position Type:Full-Time
Employee Type: FTE
Compensation Range: $45500 - $52000
Company Overview:
Virtual Technologies Group is a leading innovator in the technology sector specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency productivity and connectivity. With a team of highly skilled professionals we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence innovation and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group we are dedicated to shaping the future of technology and making a positive impact on the world.
Position Overview
The Technician role is responsible for maintaining a high level of customer satisfaction with our clients end-users through performing tasks that will solve technical problems. The ideal Technician should have drive and passion to learn and be proud of the work they perform. They should be professional presentable and employ active listening skills when engaging with users. There is travel required.
Day-To-Day Duties and Responsibilities
- Lead the charge or assist the Network Engineer with handling IT needs for clients - primarily end user and localized issues at the end user level
- Work with internal help desk to resolve customer issues after escalation from ticket submission
- Assist the engineers to install and maintain small to large network infrastructures
- Assist in protecting data software and hardware by coordinating planning and implementing network security measures
- Diligent and effective communication with clients sales and team members
- Attentive customer service focused on client satisfaction
- Assist in making recommendations plans and implementation of new technologies that move a clients business forward
- Attend and engage in team meetings
- Meet professional development requirements
- Maintain weekly time and expense records inside of the PSA platform for work/travel performed as per policy
- Occasional on-call work is required based on team rotation
Minimum Qualifications
- Associates degree in information technology or related field
- Minimum 2 years of customer service/end usersupport
- Previous experience or classroom work related to IT field for at least 2 years
- Hands on or classroom experience with Server 2012/2016/2019
- Excellent written and verbal communicationskills
- Familiarity with Office 365/SharePoint
- Strong troubleshooting and critical thinking skills
Preferred Qualifications
Certifications
- CompTIA A (baseline)
- CompTIA Network or equivalent networking fundamentals
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- ITIL Foundation (for process understanding)
- Optional but valuable: Security Apple ACSP vendor-specific hardware certifications (HP/Dell/Lenovo)
Technical Skills
- Proficiency in Windows 10/11 support and device configuration
- Experience supporting Office 365 Teams Outlook OneDrive
- Familiar with basic networking: TCP/IP DNS DHCP switching wireless troubleshooting
- Understanding of Active Directory user provisioning and group policies
- Experience with hardware troubleshooting (laptops desktops printers docks)
- Skilled in using remote tools (ScreenConnect TeamViewer RDP)
- Familiar with mobile device management (MDM) especially iOS/Android
- Experience with ticketing systems such as ConnectWise or Autotask
Client-Facing Skills
- Strong verbal communication and professional appearance
- Ability to work independently in the field while staying responsive to dispatch
- Experience with customer onboarding new workstation setup and physical installs
- Ability to clearly document work in a PSA and maintain real-time ticket updates
Why Join Us
At Virtual Technologies Group we provide more than just IT solutionswe offer a dynamic environment where you can learn grow and expand your skillset. As a leading managed services cybersecurity and IT consulting firm we support a diverse range of customers giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.
Join a team that values innovation collaboration and professional development. Whether youre looking to sharpen your technical expertise work with cutting-edge technology or make a real impact were committed to helping you build a rewarding career.
Benefits Overview:
VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans dental insurance vision insurance health savings accounts (HSA) flexible spending accounts (FSA) life insurance short and long-term disability insurance paid time off and holidays and a 401(k) with employer match.
EEO Statement:(Standard)
VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other legally protected status.
We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications merit and business needs. If you require reasonable accommodation during the application or interview process please contact emailprotected.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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