Reservations Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
We are seeking a highly skilled and motivated Reservations Manager to join our team at Swissotel Corniche Park Towers Doha Qatar. As a key member of our hospitality management team you will oversee the reservations department ensuring exceptional customer service and maximizing revenue through effective inventory management.
- Lead and manage the reservations team providing guidance training and support to ensure optimal performance
- Develop and implement strategies to maximize room occupancy and revenue
- Collaborate with sales marketing and revenue management teams to create and execute promotional packages and special offers
- Monitor and analyze reservation trends adjusting strategies as needed to meet business objectives
- Ensure accurate and timely processing of all reservations including individual group and corporate bookings
- Handle complex reservation inquiries changes and cancellations with a focus on customer satisfaction
- Manage inventory across various distribution channels including the hotels website OTAs and GDS
- Generate and analyze reports on reservations occupancy and revenue performance
- Resolve customer complaints and issues related to reservations promptly and professionally
- Stay updated on industry trends and best practices in reservations management
- Implement and maintain standard operating procedures for the reservations department
- Ensure compliance with all relevant policies procedures and regulations
Qualifications :
- Bachelors degree in Hospitality Management or related field preferred
- 35 years of experience in hotel reservations or front office operations with at least 2 years in a supervisory role
- Strong working knowledge of Opera Property Manager System (PMS) and Central Reservations System (CRS)
- Proven leadership experience in a hotel environment
- Excellent understanding of revenue management principles and practices
- Outstanding communication interpersonal and problemsolving skills
- Strong analytical and organizational abilities with keen attention to detail
- Proficiency in Microsoft Office suite particularly Word and Excel
- Ability to work efficiently in a fastpaced highpressure environment
- Demonstrated experience in managing and motivating teams
- Excellent customer service skills with a focus on delivering exceptional guest experiences
- Strong decisionmaking abilities and the capacity to handle multiple priorities simultaneously
- Proficiency in English; knowledge of Arabic or other languages is a plus
- Flexibility to work varying shifts including weekends and holidays as required
Additional Information :
Your team and working environment:
Life is a journey. Live It well.
Are you a highly organized and proactive individual with a passion for the hospitality industry This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fastpaced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
