Learning Associate FC Learning Development

The Learning Associate/Trainer is responsible for the coordination and of training for all process paths in the Sort Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfilment Center workforce.

Key job responsibilities
Willing to work flexible schedules/shifts
Act as a supervisor for Instructors and Peer Trainers with new hires
Deliver Instructor training observation and coaching to the MENA Standard
Ensure training records are kept up to date through the console
Ensure MENA training materials are kept and delivered against MENA standard and provide a positive learning experience
Use and analyze data on a daily basis to improve NH learning experience
Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
Work with operations on a skill matrix to highlight gaps for critical role training
Support operations with the delivery of critical role training
Improve processes from gathering feedback and analyzing data
Support the recruitment of Instructors and Peer Trainers
Attend meetings when required and provide information required
Work in partnership with the agency managers to improve new hire performance
Support MENA level projects with feedback and improvements

1 years of Microsoft Office products and applications experience
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Work 40 hours/week and overtime as required
Able to work independently and autonomously
Bachelor Degree or Equivalent
Interpersonal Skills and Composure (networking skills)
Wellhoned communications skills including presentation skills
Welldeveloped observational and analytical skills
Able to deliver feedback coaching and deliver training
Effective time management and team work
Experience using all MS packages such as Word Excel and Power Point
Problem Solving
Proficient English (fluent English is required) in reading & writing
Needs to speak and write the local language correctly as a requirement.
Sense of confidentiality
Instructor experience (internal candidates)
Process knowledge (internal candidates) Eligibility Criteria if internal:
Must not having any live warnings or letters of concern
Self motivated

Manage multiple competing priorities
Demonstrates a methodical approach in tasks
A basic understanding of project management
Shows a drive for improvement of learning and design processes
Possess good analytical skills
Trainer or Learning Assistant experience

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