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IT Manager OTS

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IT Manager


We are Amazon; we pioneer.

Since opening in 1995 weve been pushing the boundaries of possible further and further. Were also working to become Earths most customercentric company.


Were seeking a driven IT Manager to join our Fulfillment & Operations IT team who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments where we handle and coordinate our huge fastmoving inventory of products. You and your team will keep our Fulfillment Center running smoothly by resolving complex hardware software server and infrastructure issues.
Your responsibilities: As you keep an eye on your Fulfillment Centers IT infrastructure the extent of your duties will include but not be limited to:


Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines specifically IT and Health & Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs)

Youre confident in your IT project management skills: you can coordinate and watch over your teams projects as they support technical task . Youll also ensure everyone in your team takes real IT Ownership ensuring effective reporting while working towards efficient internal customer satisfaction

Youll be responsible for the development and management of the IT budget through its lifecycle and encourage support and facilitate IT skill development of Fulfillment Center staff

Youll lead people hours and shifts: this will include staff and team scheduling

Inspire continuous improvement of all IT team processes and initiatives: youll get behind our Fulfillment department continually driving operational excellence


Key job responsibilities
A technical Bachelors degree in a relevant discipline is necessary
Previous relevant management experience in an operations or logistics environment as an IT or ICT Manager or alternatively as an IT Service Delivery Manager. Additionally previous experience in Linux/Unix support and/or Microsoft Windows support
You possess networking knowledge and expertise specifically LAN / WAN and wireless
Youre comfortable with IT infrastructure including comfort with data cabling and other fundamental aspects of computer facilities infrastructure
Previous experience of developing lobbying for owning and take care of IT budgets; including staff hardware and software
You can also offer effective project management skills alongside the ability to deal effectively with all levels of company seniority in a variety of situations
Strong analytical skills along with validated problemsolving ability are both a necessity
Occasional travel will be required.

5 years of developing a team of technical professionals across multiple locations experience
2 years of leading technology teams as a information technology operations manager experience
Bachelors degree or 4 years of professional or military experience
Knowledge of Linux or Unix systems administration

Knowledge of hardware architectures
Experience with system management tools and client/server environments

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.


Required Experience:

Manager

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