Senior Consultant - Business Design Customer Experience - Consulting - Egypt
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
In a world of dramatic and fastpaced change the ability to retain existing customers and attract new ones is critical. As a Business Transformation professional youll provide clients with a strong analytical framework to transform their sales and drive sustainable growth. Joining one of our highperforming globally integrated teams youll work closely with our clients marketing sales and customer service functions helping to ensure they interact effectively with their customer base.
Through our structured learning and development program youll develop the skills knowledge and experience to help grow our clients businesses. And with a network that stretches across the world youll gain unparalleled insight and experience from different geographies and sectors. So whenever you join however long you stay the exceptional EY experience lasts a lifetime.
The opportunity
We are looking for Business Design Consultants at various levels (Senior Consultant/Assistant Manager /Manager)to join our leading Business Design Consulting team. Our consultants are leaders in and passionate about helping our clients design and deliver new Customer Experiences. They are smart switched on and bring a strategic creative and analytical mindset. Above all they want to make a real difference to our clients business and their customers.
Our Business Design Consultants lead our project teams day to day and work closely with our clients to lead inspire and influence thinking within the project. They are expected to coach and develop their team members and are responsible for the delivery of complex workstreams and solutions. They deliver impactful when presentation and have experience in leading client workshops design sessions and/or customer research clinics. They are comfortable working with a level of ambiguity and at a fast pace in a dynamic environment.
Our Business Design Consultants enjoy working on varying projects and are open to learning about new industries and new cultures. They work across the project lifecycle from CX strategy through to CX design and . They deliver outstanding service to our clients and in do so in a way which helps achieve our purpose of build a better working world.
Your key responsibilities
- Lead complex CX workstreams comprising a mix of EY and clients resources with overall accountability delivering the expected outcomes to quality time and budget
- Ability to build a highly collaborative high performing team environment
- Coach and mentor junior team members
- Ability to identify and address client needs and lead client discussions and meetings and workshops
- Lead in the design and implementation of customercentric solutions that provide measurable impact to clients
- Design customer journeys in various client sectors identify experiential pain points delights and CX capabilities
- Contribute to the development of the Business Design practice i.e. support industry events thought leadership and development of new tools and methods
Skills and attributes for success
- Strong analytical and problemsolving skills
- Strong drive to excel professionally and to guide and motivate others
- Advanced written and verbal communication skills
- Dedicated innovative resourceful analytical and able to work under pressure
- Foster an efficient innovative and teamoriented work environment
To qualify for the role you must have
- A bachelors or masters degree with 25 years for Senior Consultant/Assistant Manager 6 years for Manager 810 years) ofworking experiencein a customerfacing and problemsolving capacity. Preferably with experience in a business consulting role in a leading consultancy firm designing or delivering customer journeys in the market.
- Familiarity with customercentric trends best practices and technology solutions. Some fundamental experience in at least one of the competencies: customer research and insights design sales and marketing customer services operations and channel engagement would be helpful
- Some experience in the design or delivery in at least one or more of the following competencies:
- Customer research and Insights
- Humancentered Experience Design and Measurement
- Sales and Marketing
- Customer Services and Engagement
- Recognized digital platforms and enabling technologies i.e. CMS CRM
Ideally you will also have
- Sectorspecific customer experience knowledge
- Knowledge in Agile and/or traditional project management
- Knowledge in product management and development lifecycle
- Knowledge in Design Thinking UI/UX
What we look for
Highly motivated individuals with excellent problemsolving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference this role is for you.
What working at EY offers
EY offers a competitive remuneration package commensurate with your work experience where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA) as needed guided by our FWA Policy.
Plus we offer:
- Support coaching and feedback from engaging colleagues
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that is right for you
About EY
As a global leader in assurance tax strategy & transaction and consulting services we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training opportunities and creative freedom to make things better. So that whenever you join however long you stay the exceptional EY experience lasts a lifetime.
If you can confidently demonstrate that you meet the criteria above please contact us as soon as possible.
Join us in building a better working world.
Apply now!
Required Experience:
Senior IC
نوع التوظيف
دوام كامل
