Social Media Manager - Customer Experience
نُشرت في :
08-04-2025
صاحب العمل نشط
1 وظيفة شاغرة
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أرسل الوظائف
الوصف الوظيفي
Are you a social media expert with the skills to manage operations analyze performance and enhance customer experiences Do you have experience with enterpriselevel social media management tools like Sprinklr We are looking for a Social Media Manager to lead our social media efforts optimize campaigns and deliver actionable insights while aligning with business goals.
Key Responsibilities:
- Develop and implement social media strategies that align with customer experience initiatives and overall business objectives.
- Manage and optimize daily operations on all social media platforms including content creation scheduling and publishing.
- Utilize enterprise social media management tools like Sprinklr Hootsuite or Sprout Social to streamline workflows monitor performance and engage audiences.
- Analyze social media data and generate detailed performance reports to track key metrics and provide actionable insights.
- Oversee social media advertising campaigns including budget planning audience targeting and optimization for maximum impact.
- Stay updated on social media trends emerging tools and platform changes ensuring the company remains ahead of the curve.
- Collaborate with internal teams to integrate social media with customer satisfaction initiatives omnichannel strategies and overall marketing efforts.
- Manage online interactions to ensure a consistent and positive brand voice addressing customer inquiries and feedback promptly.
- Train team members on advanced tools and best practices fostering a culture of innovation in social media management.
- Maintain compliance with industry standards and regulations for social media operations.
Qualifications:
- Bachelors degree in Marketing Communications Business Administration or a related field (Masters degree is a plus).
- Certifications (preferred):
- Meta Certified Digital Marketing Associate.
- Google Ads Certification.
- HubSpot Social Media Marketing Certification.
- Hootsuite Social Marketing Certification.
- Sprout Social Certification.
- Meta Certified Digital Marketing Associate.
- Experience:
- Minimum of 35 years of experience in social media management with a focus on enterprise tools like Sprinklr Hootsuite or Khoros.
- Proven track record in managing successful social media campaigns and optimizing performance.
- Minimum of 35 years of experience in social media management with a focus on enterprise tools like Sprinklr Hootsuite or Khoros.
- Strong knowledge of social media platforms (Facebook Instagram LinkedIn Twitter TikTok etc. and their advertising features.
- Expertise in social media analytics reporting and actionable insight generation.
- Proficiency in graphic design and video editing tools (e.g. Canva Adobe Suite) is a plus.
- Excellent communication storytelling and copywriting skills.
- Ability to work with crossfunctional teams and manage multiple projects in a fastpaced environment.
- Strong organizational skills with a strategic mindset for achieving business goals through social media.
Why Join Us
- Lead social media operations for a forwardthinking organization in the customer experience sector.
- Work with cuttingedge tools like Sprinklr to deliver exceptional campaigns.
- Competitive salary benefits and opportunities for professional development.
- Make a meaningful impact by shaping the companys online presence and driving customer engagement.
Required Experience:
Manager
نوع التوظيف
دوام كامل
المهارات المطلوبة
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