Sr IT VIP Help Desk Specialist
نُشرت في :
05-04-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Sr. IT VIP Support providing IT support to CEO Top Management and Board Room preparation with the following responsibilities and qualifications.
An excellent Sr. IT VIP Support must have excellent technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be VIP and end useroriented and patient to deal with difficult end users.
Responsibilities:
An excellent Sr. IT VIP Support must have excellent technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be VIP and end useroriented and patient to deal with difficult end users.
Responsibilities:
- Acting as the first point in providing support inhouse and at client locations (remote onsite fillin or assignment).
- Identifying inquiries/problems and providing support &updates to all users on progress and completion of requests focused on VIP/Senior Management in head office and other occasional local/regional sites.
- Identifying researching and resolving technical problems on all corporate levels.
- Providing desktop support for computers and software through phone and direct contact with all users focused on VIP/Senior Management clients.
- Installing repairing and configuring PCs peripherals and other enduser equipment including phones cell phones MACs iPhones and iPads.
- Maintaining documentation for all helpdesk and enduser processes and procedures related to VIP/Senior Management and all users.
- Take initiative and drive all aspects of the product to meet business unit requirements and deliver superior client satisfaction.
- Working with the business unit and/or application owner to provide acceptance testing on developed features to ensure all business and functional requirements have been met.
- Provide accurate information on IT products & services to all users.
- Direct unresolved issues to the next level of support personnel
- Followup and update end users status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Excellent English with a Bachelors Degree in Computer Science or related field.
- Proficiency in English is a Must
- Minimum 4 years of desktop support experience in Helpdesk for both phone and desk side support in a Windows enterprise environment.
- Minimum 23 years of experience in a VIP support capacity
- Enduser oriented.
- Able to adapt with different working conditions/locations.
- Experience using IT Service management applications like ServiceNow or similar.
- Proven experience with Windows 10 and MS Office 365.
- Experience in configuring and supporting iPhone iPad and Android devices in Microsoft Exchange based networks.
- Experience with AV WebEx and/or Zoom (configuration and support).
- Working knowledge of TCP/IP networks and internet protocols.
- Excellent interpersonal and customer service skills.
- Strong written and verbal communication skills.
- Excellent time management skills motivated reliable and a selfstarter.
- Problem Solver & excellent trouble shooting skills.
- Able to work extended and flexible hours.
- Understanding of Active Directory environment.
- Cisco IP Telephony phone administration experience.
- Global Protect VPN troubleshooting experience.
- RSA or similar twofactor authentication method experience.
- Citrix Workspace experience.
- Extensive experience working in a 700user enterprise environment.
- A and N or other industryrelated certifications
- Meeting rooms AV equipment
- Apple Macintosh Windows Experience
- Knowledge of a variety of Service Industry ticketing/work order generating and tracking systems.
- Asset Management experience
- ITIL v4 Foundations Certification
- VIP and/or Clevel executive support specialization.
Required Experience:
Senior IC
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
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