صاحب العمل نشط
Core (all people in this role perform these duties; depending on tenure some duties may be minimal
Provide technical and SME coaching for Delivery Partner (DP) Engineers/Advocates
Partner with the Support Delivery Manager (SDM) and CSS Training teams to address any readiness gaps, ensuring findings and remediations shared across Delivery Partners and LOBs, as applicable.
Own case management duties (incoming inspection, escalations, tech reviews/triage, wellness, reduced time to... measures)
Provide Readiness Content (identify need for and create content; contribute to readiness efforts where you are the Subject Matter Expert (SME))
دوام كامل