Content Developer
نُشرت في :
20-05-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
رقم الوظيفة : 2853184
- The candidate will have proven ability to make quick decisions under pressure in ambiguous circumstances, and will have a record of extraordinary attention to detail and follow-through. You should have a strong quality focus and demonstrate proven innovation to find solutions to increase efficiency. You are a problem solver with an interest in technology and Amazon devices, digital products and services.
Key job responsibilities
- Learn how to develop content for global D2AS associates and customers.
- Learn DITA XML content models and learn how to develop XML topics in the Content Management System (CMS) and workflows in Janus.
- Audit existing content and analyze data to make decisions for content improvements.
- Author, modify and update workflow content based on audit results to improve associate and customer experiences.
- Identify opportunities to reuse content where it benefits the authoring effort, associate comprehension and issue resolution effectiveness.
- Implement XML coding by hand (creating xml files, cleaning up partially coded content and adding code where needed).
- Adhere to the content style guide and authoring standards.
- Use the Amazon Contact Tenets (ACTs) to develop support content that raises the bar and delivers best in class customer experiences.
- Analyze data reports with usage metrics for Astro and Cantilever using web analysis tools like Tableau and Heartbeat.
- Respond to associate feedback on Astro within defined SLAs / resolution timeframes.
- Perform global content updates, and professionally reply to feedback from our associates and partner teams.
Basic Qualifications
- 2+ years experience in program / project management.
- 2+ years experience creating content – with a portfolio to demonstrate it.
- Experience with coding/content tagging (in HTML, XML or scripting languages).
- Preferred Qualifications
- Experience with A/B testing.
- Experience effectively partnering with remote and global team members.
- Experience developing and managing content for an international audience.
- Experience in Customer Service.
- Experience in developing technical or troubleshooting content.
- Experience coding in DITA XML, and using XMetal or Oxygen editors, or using Content Management Systems.
- Experience with content metric / data analysis.
- Working knowledge of Agile methodology
- Experience with process and /or customer experience improvement projects.
نوع التوظيف
دوام كامل
المجال
القسم / المجال المهني
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
