E-commerce Operations Executive

About the Job

• Managing and executing the e-commerce order cycle and handling day to day operational tasks related order tracking, shipping status and delivery on the e-commerce platforms
• Following up on the website and app warehouse inventory
• Products update on the website in terms of photos, specs, prices
• Follow up on card decline reasons to inform the customer
• Replying to customers’ requests on live chat
• Following up and replying to emails and complaints received from the customers
• Coordinating and working closely with the finance department to process payments.
• Researching competition promotions and new arrivals on their ecommerce platforms
• Following up and updating the CMS
• Extracting and preparing reports as requested
• Other duties as assigned by the Marketing Manager

Job Requirements

• Male, maximum age: 30
• Bachelor degree; advanced degree a plus
• E-commerce operations background is a MUST
• Previous Experience in OpenCart is preferred
• Perfect computer skills
• Very good English specially written
• Very good Excel knowledge
• Strong communication and customer handling skills
• Flexibility & ability to work in a team

SPECIAL SKILLS REQUIRED:

• Strategic- creativity, problem-solving, decision making
• Business- Work-flow structuring, monitoring, product knowledge, multi-tasking, analytical, detail-oriented, time management
• Creativity and Innovation