Exams Operation Manager

Drive continuous improvement at country level in the efficiency/cost effectiveness/quality of service delivery
Use a range of standardised systems and processes to plan and coordinate effective, timely and cost-effective logistical support to enable the delivery of high-quality services to a range of customers (internal and/or external)
Ensure business/operational risks are clearly identified, reported and managed.
Leadership and Management
Motivate and encourage team performance
Plan and prioritise country's operational activities, and support team development towards effective delivery of services
Manage day to day performance of country operations team, dealing with sickness, discipline, motivation etc., to ensure high quality service delivery is maintained at all times
Manage performance throughout the year according to performance management system and address underperformance issues quickly and effectively
Support personal and professional development