Business Operations Manager - Customer Care
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Join our Customer Care R&D Group as a Business Operations Manager at our vibrant Tel Aviv Campus! In this role youll be at the heart of our operations spearheading projects that enhance our customer care capabilities. Youll tackle complex KPIs streamline processes and implement tech solutions to optimize efficiency and reduce costs. In your daytoday you will:
Lead crossfunctional projects within Customer Care to improve performance and user satisfaction
Analyze complex KPIs to identify areas for process improvement
Implement technological solutions to enhance efficiency and save costs
Collaborate with various teams to understand and refine development processes
Drive change and foster innovation within the Customer Care team
Qualifications :
35 years of experience in operations product management or business analysis preferably within a customer care or project management
Strong technical understanding of both product and business aspects
Familiarity with development processes and working with diverse platforms
Exceptional interpersonal and managerial skills with a talent for leading change
A people person with a knack for driving improvements and fostering a collaborative environment
Additional Information :
We are Wixs Customer Care R&D Group and we cover more than your typical customer facing team. We represent the Wix users voice working closely with product teams to deeply understand Wix technologies and services. Our team serves millions of users with advanced tools and a toptier support experience while providing the best workspace for over 1000 experts. Were also responsible for delivering valuable insights that influence all Wix groups. As part of our global Customer Care organization we build strong relationships with Wix users uncover their business needs and guide them to success. Working with us youll find a friendly atmosphere fantastic coworkers and diverse growth opportunities in a dynamic environment.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
