Manager, Customer Relations & Financial Operations

THE OPPORTUNITY

KIPP Texas is seeking a Finance Manager Customer Relations & Financial Operations who will play a critical role in fostering strong relationships with internal and external stakeholders while ensuring smooth financial operations. This role will focus on enhancing customer service improving organizational efficiency and building collaborative relationships to support financial processes. The Accounting Manager will oversee credit card transactions travel expenses and financial compliance while providing high-level support to cardholders and vendors. This position requires exceptional attention to detail professionalism and a strong customer service mindset to assist and educate stakeholders effectively. The Finance team celebrates diversity understands the big picture and always operates with a focus on what is best for our Big & Little KIPPsters.

KEY RESPONSIBILITIES

The Finance Manager will be responsible for but not limited to the following duties:

Customer Service & Relationship Management:

• Serve as the primary point of contact for cardholders vendors and internal teams regarding financial transactions and policy compliance.

• Provide proactive support and training on credit card usage travel expenses and financial processes.

• Develop and maintain strong working relationships with internal departments to streamline financial operations.

• Address inquiries and concerns promptly with a customer-centric approach.

• Shares important information including recommended options technical direction instructions and reports results

• Identifies and obtains input from key stakeholders and demonstrates an understanding of the range of important perspectives when proposing solutions and recommendations

• Implement strategies to improve communication and financial transparency across teams.

Organizational & Financial Operations:

• Oversee corporate credit card administration including issuance monitoring compliance and reporting.

• Develop efficient processes to manage financial transactions and documentation.

• Implement automation tools and workflows to improve efficiency and minimize errors.

• Support financial planning by providing clear organized reports and analysis for leadership.

• Assist in implementing the Concur Expense and Travel system across the organization.

Compliance & Risk Management:

• Conduct regular audits to ensure compliance with financial policies and regulations.

• Identify and address discrepancies or fraudulent activities in financial transactions.

• Develop and enforce corporate credit card controls to minimize financial risk.

• Support external audit processes by providing necessary documentation and analysis.

Collaboration & Leadership:

• Work closely with procurement specialists legal teams and finance colleagues to align financial operations with organizational goals.

• Provide guidance and training to internal stakeholders on financial best practices.

• Assist in mentoring and supporting accounting team members in their professional growth.

• Contribute to cross-functional projects aimed at improving financial policies and procedures.

Qualifications :

Experience:

• Bachelors degree (Preferred: Business Administration Accounting Finance or a related field from an accredited institution.)

• Minimum of seven years of experience in financial operations or a related operations field.

• Minimum of three years of experience in a leadership or customer service-focused role.

• Previous involvement in Corporate Credit Card system upgrades enhancements or implementations preferred

• Experience with Concur Expense and Travel and Sage Intacct preferred.

Communication:

• Strong interpersonal and relationship-building skills.

• Strong oral and written communication skills with the ability to work effectively across teams and levels of the organization.

• High level of integrity professionalism and attention to detail.

• Ability to create clarity in gray situations

• Positive and professional demeanor with an exemplary customer service mindset.

Organization & Solution-Oriented:

• Excellent organizational skills with the ability to manage multiple priorities efficiently.

• Strong self-initiative and time management skills with the ability to manage multiple tasks and/or projects in a short and compressed time window

• Ability to work independently with minimal ongoing assistance

• Ability to work in a dynamic non-routine environment with shifting priorities where multi-tasking may be required.

Team & Culture:

• Strong integrity and deep belief in KIPPs mission values and vision for diversity equity and inclusion; commitment to the students we educate.

• A passion for being part of a team-oriented mission-driven culture where we are a Team & Family and see people first.

• Continuous learner team player and self-starter; values a culture of giving and receiving feedback

Additional Information :

Compensation and Benefits

Salary is based on years of experience degree of education and level of expertise.

As a full-time KIPP Texas employee you are eligible to participate in all KIPP Texas benefit plans. KIPP Texas offers a robust variety of benefits choices with competitive rates including medical dental and vision options life insurance  fertility and disability plans starting as low as $25/month.

KIPP provides equal employment opportunities for all applicants and employees. As an equal opportunity employer we hire without consideration of race religion creed color national origin age gender sexual orientation marital status veteran status or disability.

Remote Work :

No

Employment Type :

Full-time