Assistant Butler Manager
نُشرت في :
11-03-2025
صاحب العمل نشط
1 وظيفة شاغرة
هذا المنشور غير متاح الآن! ربما يكون قد تم شغل الوظيفة.
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Primary Responsibilities
Butler Operations
- To supervise Butler Supervisors and Butlers on duty
- To maintain the quality and consistency of standard and to train the Butlers on improvement areas
- To concentrate supervision on Floor Butlers Reception Butler Private Dining Butler and Butler Hotline
- To increase guest interaction and to drive the Trust you score of the property.
- To assist the Head Butler in achieving the KPI of the department.
- To ensure that all suites and rooms blocked for arrival are prepared on time prior guest arrival.
- To push all Butlers to compile and record guest preferences like and dislikes and to track it in preference sheet.
- To ensure through effective supervision that all services offered are always available and provide alternatives
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
- Responsible for promoting hotel facilities services and product to the targeted guest group
- To assist Head Butler to resolve any issues.
- To meet and welcome most of the guests personally
- To interact with guests as much as possible to ascertain preferences dislikes and overall experiences at Raffles Bahrain.
- To regularly inspect the quality of service provided by all Butlers and to ensure that all services are delivered according to standard
- To share with Head Butler any complaints guests comments and problems.
- To take appropriate action to resolve guests complaints (Housekeeping Butlers Front Desk Concierge and Laundry)
- To assist Front Office Department Housekeeping Department and Food & Beverage Department for any basic requests to give quick and respond service to the guests.
- To maintain appropriate knowledge about local area events happening in Bahrain & around the world
- To supervise butler pantries.
- To check on the in room dining reception & concierge the stock flow.
- To assist Head Butler for Operating Equipment inventory
- Check Butlers grooming in accordance with hotel standard.
- Work closely with Housekeeping to ensure correct room status at all times.
- To handle any DND room within 24 hours.
- Log security incidents and accidents in accordance with hotel policies and procedures
- Ensure all guests are being treated in an efficient and courteous manner that all Raffles & Accor standards are being applied.
- To support the implementation of Raffles core values
Qualifications :
- Diploma in Tourism / Hospitality Management
- Minimum 2 years of relevant experience in a similar capacity
- Excellent reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel Word & PowerPoint
Additional Information :
- Opportunity to join the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
