Customer Support Specialist
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
A passionate person who will join the Vectors team as a Customer Support Specialist to:
- Be the first point of contact for our customers who reach out with their productrelated questions problems or feedback.
- Present and demo our apps to prospective customers and help recommend the best solutions to their use cases.
- Verify bugs provide feedback and insights to developers and help them provide solutions.
- Follow up with customers to ensure their issues are resolved.
- Maintain documentation portal and publish help center articles.
- Bring the customers perspective to your Product team and help shape the product strategy
Qualifications :
Required Skills :
- A real taste for customer contact and a service and customer satisfaction minded.
- Ability to take ownership and identify complex problems with a critical mindset.
- Excellent written and oral communication skills particularly in explaining in concise and clear terms technical subjects to nontechnical people
- Methodical and rigorous
- Languages: Fluent in English and French
- Sensitive to your day to day productivity
- An excellent team player who enjoys learning new skills
A few nice to have:
- Handson experience with Atlassian tools or Apps especially related to Confluence or Jira.
- Familiarity with marketplace ecosystems and thirdparty app integrations.
Additional Information :
Whats in for you:
- Attractive remuneration
- Lunch voucher
- Medical insurance
- Annual performance bonuses
- Flexible work hours
- Hydride remote
- 25 days: paid leave
- Team building activities
- Are you a geeky mom You will keep your salary during your maternity leave and we are addressing flexible hours for working mums!
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
