Dutch Technical Customer Specialist In Lisbon

Are you a Dutch language wizard Dive into a dynamic role with us and become our next Customer Technical Agent Maestro!

About Us:

Step into the world of crafting gamechanging customer experiences that drive global brand growth. With our blend of deep insights and cuttingedge technology were the architects behind integrated journeys that exceed expectations and scale effortlessly. Whether youre a startup or a global brand were the partner youve been searching for. Ready to redefine customer journeys Weve got you covered no matter the complexity or scope.

Role Overview:

This role involves providing comprehensive assistance to users across various channels including phone email chat and social media for PreSales General Inquiries and technical support issues. It requires adeptly adapting the brands voice and tone for interactions on both private and public platforms. The role includes effectively managing customer escalations and documenting case information for reference. Overall the position focuses on delivering highquality support while ensuring consistency and professionalism across all customer interactions.

Key Responsibilities:

• Provide support for General Inquiries and technical issues across multiple channels (phone/email/chat/social media).
• Adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging) and public (social media forums ecommerce reviews) platforms.
• Handle customer escalations effectively and escalate issues or customers to higher tiers of support as per defined protocols.
• Respond to inbound customer requests promptly and accurately documenting relevant case information for future reference.

Qualifications:

• C1/C2 proficiency in Dutch
• B2/C1 proficiency in English

Why Join Us:

• Attractive Salary: Competitive compensation packages that recognize and reward your skills and experience.
• Performance Bonus: Opportunity to earn bonuses based on your contributions and achievements fueling your drive to excel.
• Meal Allowance: Benefit from a meal allowance to keep you fueled and focused throughout the day.
• Transportation Allowance: Ease the cost of commuting with our transportation allowance ensuring convenient and affordable travel.
• Onsite Work Environment: Youll be part of a collaborative onsite team fostering direct communication and synergy.
• Relocation Package: We offer a relocation package to assist with the move and get you settled comfortably.

Submit your application today and lets create exceptional experiences together!

Remote Work :

No