Collection Executive

• Monitor accounts to identify outstanding debts
  
• Investigate historical data for each debt or bill
  
• Find and contact clients to ask about their overdue payments
  
• Take actions to encourage timely debt payments
  
• Process payments and refunds
  
• Resolve billing and customer credit issues
  
• Update account status records and collection efforts
  
• Report on collection activity and accounts receivable status
  

Requirements

• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
  
• Familiarity with laws related to debt collection (e.g. FDCPA)
  
• Working knowledge of MS Office and databases
  
• Comfortable working with targets
  
• Patience and ability to manage stress
  
• Excellent communication skills (written and oral)
  
• Skilled in negotiation
  
• Problemsolving skills
  
• High school diploma; Associate s/Bachelor s degree is a plus